Ontrac Solutions Tech Stack

GenAI and cloud consulting with fintech and contact-center focus

IT Services and IT Consulting Chicago, IL 11–50 employees Founded 2010 Privately Held

Ontrac Solutions is a 14-year-old consulting firm arming mid-market companies with generative AI platforms and cloud infrastructure. The tech stack reveals a dual-domain play: heavy investment in contact-center AI (Genesys, NICE CXone, Dialogflow, Google Contact Center AI, Twilio) sits alongside data-infrastructure tools (Kafka, BigQuery, Talend, WSO2) and observability (Datadog, New Relic, AppDynamics). Active projects span fintech automation, conversational AI agents, and telemetry-driven issue detection—pain points cluster around fraud prevention, agent productivity, and user friction. The hiring surge is data-heavy (9 open roles) with mid-to-senior engineers, signaling expansion into analytics and automation delivery.

Tech Stack 76 technologies

Core StackSketch Figma Adobe Creative Cloud Talend Kafka RabbitMQ Twilio Salesforce BigQuery Python Node.js Amplitude Mixpanel Firebase Datadog New Relic WSO2 Google Contact Center AI Genesys NICE CXone Google Cloud Functions Cloud Run Pub/Sub SQL Google Analytics 4 Adobe Analytics PostHog Pendo AppDynamics Azure Machine Learning+38 more

AdoptingDialogflow

What Ontrac Solutions Is Building

◆Challenges

Payment fraud detection
Integrating complex financial platforms
Improving agent productivity
Reducing call volume
Identifying user friction points
Improving digital product performance
Proactive issue detection
Reducing churn
Preventing fraud
Increasing revenue

▲Active Projects

Fintech process automation
Design system evolution
Semantic models on microsoft fabric
Dialogflow cx/es agent buildout
Virtual agent integration
User journey analysis for mobile and web
Proactive issue detection using telemetry
Dashboard and visualization development for product teams
Ai/ml projects end-to-end
Ai strategy development

Hiring Activity

Accelerating20 roles · 10 in 30d

Department

Data

Engineering

Design

Marketing

Product

Seniority

Mid

Senior

Director

Staff

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About Ontrac Solutions

Ontrac Solutions helps mid-market organizations adopt GenAI and public cloud to accelerate digital transformation. The firm operates across three connected areas: building generative AI platforms (particularly conversational agents and predictive analytics), driving cloud migration (primarily Google Cloud and Azure), and supporting marketing operations through HubSpot partnership and website/CRM integration. Current project load emphasizes financial services (fintech process automation, payment fraud detection) and customer experience optimization (virtual agent deployment, call-volume reduction, churn prevention). Based in Chicago with a distributed team spanning the United States, India, Pakistan, Madagascar, Egypt, and UAE, the company is actively scaling its data and engineering capacity.

HeadquartersChicago, IL

Company Size11–50 employees

Founded2010

Hiring MarketsUnited States, Madagascar, India, Pakistan, United Arab Emirates, Egypt

Frequently Asked Questions

What GenAI platforms does Ontrac Solutions build?

The company specializes in conversational AI agents (Dialogflow CX/ES, Google Contact Center AI, Genesys, NICE CXone) and end-to-end ML/AI projects. Active work includes virtual agent integration, semantic models on Microsoft Fabric, and proactive issue detection using telemetry.

What cloud platforms does Ontrac Solutions use?

Primary stack centers on Google Cloud (Cloud Functions, Cloud Run, Pub/Sub, BigQuery, Dialogflow, Analytics 4) and Azure Machine Learning. Data pipelines use Kafka, RabbitMQ, and Talend. Observability via Datadog, New Relic, and AppDynamics.