ITIL-compliant IT service management and workflow automation platform
OMNINET builds OMNITRACKER, a customizable IT service management and business process automation suite used across enterprise and government sectors in German-speaking Europe. The tech stack is anchored in Microsoft infrastructure (Windows, SQL Server, Azure, SharePoint) with ServiceNow integration, reflecting a customer base running on-premises and hybrid deployments. Active projects span cloud administration, BI adoption, and ISO certification work—suggesting OMNINET is simultaneously scaling its own operational maturity while pushing customers toward analytics and process visibility.
OMNINET is a 28-year-old German software company specializing in ITIL 4-compliant IT service management and enterprise service management (ESM) solutions. The core product, OMNITRACKER, is a modular platform for workflow automation, IT service management, project management, and business process design, sold primarily to mid-market and enterprise organizations across Germany, Austria, and the Netherlands. The company offers implementation services, BI reporting, and systems integration; customers span industrial, government, and public-sector verticals. OMNINET maintains ISO certification and operates subsidiaries internationally.
OMNINET runs on Windows and Linux with Azure and Hyper-V hypervisors. The platform integrates SQL Server, SharePoint, ServiceNow, OTRS, and Matrix42. BI reporting runs on Power BI; scripting uses PowerShell and VBScript.
Current projects include cloud system administration, modular ITSM lifecycle management, BI model design and visualization, software deployment automation, and ISO certification expansion.
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