Omega CRM, A Merkle Company Tech Stack

Salesforce-native CRM and customer experience consulting for enterprise clients

IT Services and IT Consulting Madrid, Community of Madrid 501–1,000 employees Founded 2002 Privately Held

Omega CRM is a Madrid-based Salesforce implementation and CXM consulting firm operating under the Merkle and dentsu umbrella. The tech stack reveals a dual-layer operation: deep Salesforce ecosystem depth (Sales Cloud, Service Cloud, Marketing Cloud, Einstein, Agentforce) paired with infrastructure-grade security tooling (SentinelOne, CrowdStrike, FortiEDR, GuardDuty, Zeek) — uncommon for pure consulting shops, suggesting either managed service delivery or client infrastructure integration responsibilities. Active hiring skews engineering-heavy (14 of 36 open roles), indicating scaling of delivery capacity rather than sales headcount.

Tech Stack 53 technologies

Core StackSalesforce Marketo Python Go SentinelOne CrowdStrike Jira Next.js React TypeScript Eloqua MITRE ATT&CK Cobalt Strike PowerShell Salesforce Marketing Cloud FortiEDR Microsoft Defender for Endpoint Bash AWS GuardDuty Zeek Falco Wireshark Osquery Microsoft Defender XDR Salesforce Sales Cloud Service Cloud Visualforce SOQL Nx Turborepo+22 more

AdoptingSalesforce Microsoft Dynamics 365

What Omega CRM, A Merkle Company Is Building

◆Challenges

Potential gaps
Budget and timeline deviations
Process inefficiencies
Operational improvement
Resource allocation
Optimizing project profitability
Ensuring service quality and profitability
Improving campaign performance
Managing at-risk projects
Avoiding loss of opportunities

▲Active Projects

Salesforce implementation
Multi-client crm consulting projects
Email marketing campaigns
Client project delivery
Adversary simulation
Attack development
Scenario design
Service evolution
Presales solution design
Journey automation

Hiring Activity

Accelerating35 roles · 15 in 30d

Department

Engineering

Sales

Marketing

Ops

Security

Seniority

Senior

Mid

Lead

Manager

Notable leadership hires: Salesforce Client Lead

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About Omega CRM, A Merkle Company

Omega CRM delivers end-to-end customer experience strategy, implementation, and managed services built on the Salesforce platform. The firm operates across retail, healthcare, pharma, real estate, education, and nonprofit sectors, spanning customer service, eCommerce, marketing, and analytics use cases. Founded in 2002 with 600+ staff across 24 nationalities and 2,600+ Salesforce certifications, the company operates as Spain's largest CXM agency and holds recognition as a Salesforce Partner of the Year (FY25) and Agentforce Implementation Partner. Pain points logged in hiring data point to project delivery challenges: budget/timeline overruns, resource allocation friction, and profitability pressure on client engagements—typical friction points for services firms managing multiple concurrent implementations.

HeadquartersMadrid, Community of Madrid

Company Size501–1,000 employees

Founded2002

Hiring MarketsSpain

Frequently Asked Questions

What is Omega CRM's tech stack?

Core: Salesforce (Sales/Service/Marketing Cloud, Einstein, Agentforce), Marketo, Eloqua. Development: Python, Go, TypeScript, Next.js, React, Visualforce, SOQL. Ops/security: SentinelOne, CrowdStrike, FortiEDR, AWS GuardDuty, Zeek, Wireshark.