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New Media Services Pty Ltd Tech Stack

BPO and AI-powered customer support platform serving global enterprises

IT Services and IT Consulting Melbourne, Victoria 1,001–5,000 employees Founded 2007 Privately Held

New Media Services operates a business process outsourcing platform blending human agents with machine learning for customer support, content moderation, and conversational AI. The company is mid-acquisition cycle—active projects include integrating multiple BPOs, managing data rooms, and conducting financial due diligence—while simultaneously scaling GTM foundation and establishing consistent messaging. The hiring mix (marketing, content, design, sales leadership roles across senior/director levels) reflects a go-to-market rebuild rather than core operational expansion.

Tech Stack 20 technologies

Core StackFigma HubSpot Adobe Photoshop Adobe Illustrator JavaScript WordPress React Adobe Premiere Pro Meta Ads Google Ads Opera PowerPoint HTML CSS Elementor Google Sheets Final Cut Pro Meta Instagram YouTube

What New Media Services Pty Ltd Is Building

◆Challenges

Expanding reach
Multi-entity finance operations
M&a integration
Compliance and audit
Acquire and integrate multiple bpos at pace
Scaling gtm foundation
Establishing consistent messaging
Workflow efficiency
Local compliance
Employee engagement

▲Active Projects

Post-acquisition integration activities
Financial due diligence
Workflow enhancements
Acquire and integrate multiple bpos at pace
Lead commercial due diligence
Stand up/manage data rooms
Build customer persona maps and icps
Create case studies and success stories
Develop pricing overviews and partner commission matrices
Micro-drama episodes

Hiring Activity

Accelerating15 roles · 7 in 30d

Department

Marketing

3

Content

2

Design

2

Sales

2

Finance

1

HR

1

Legal

1

Support

1

Seniority

Senior

5

Mid

3

Manager

2

Director

1

Junior

1

Staff

1

Notable leadership hires: Narrative Lead

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About New Media Services Pty Ltd

New Media Services provides outsourced customer support, content moderation, and conversational AI services to mid-market and enterprise customers globally. Founded in 2007 and based in Melbourne, the company employs 2,000+ staff across multiple regions and operates a flexible service model spanning multilingual support, human and AI-powered content moderation, live chat operations, and a proprietary conversational AI platform called TIRO. The company is privately held and currently executing a multi-BPO acquisition and integration strategy while refining pricing, customer segmentation, and commercial positioning.

HeadquartersMelbourne, Victoria

Company Size1,001–5,000 employees

Founded2007

Hiring MarketsPhilippines

Frequently Asked Questions

What tech stack does New Media Services use?

Primary stack includes WordPress, React, HTML/CSS/JavaScript for web delivery; HubSpot for CRM; Adobe suite (Photoshop, Illustrator, Premiere Pro) for content creation; Google and Meta for advertising; Final Cut Pro for video production.