The NRMA Tech Stack

Australia's largest member-owned motoring, travel, and roadside assistance organization

Civic and Social Organizations Sydney Olympic Park, New South Wales 1,001–5,000 employees Founded 1920 Public Company

The NRMA operates a diversified membership ecosystem spanning roadside assistance, accommodation, car rental, ferries, and travel experiences across Australia with over 3.2 million members. The tech stack reveals a traditional enterprise setup (SAP, Dayforce, Opera) paired with modern analytics (BigQuery, Tableau, Looker, Power BI), now adopting Power Automate—suggesting a shift toward workflow automation to address internal payroll and contact-center friction. Hiring is operations-heavy and decelerating, with active projects clustered around EV infrastructure, driver training, and process automation rather than product innovation.

Tech Stack 17 technologies

Core StackSAP BigQuery Python Tableau Looker Power BI Dayforce Opera Microsoft Office Microsoft 365 SharePoint Teams GCP SQL IAM Excel

AdoptingPower Automate

What The NRMA Is Building

◆Challenges

Streamlining payroll processes
Continuous improvement of contact centres
Improving payroll user experience
Driving sales performance
Fleet planning and vehicle availability
Ensuring smooth daily operations
Minimising community risk
Operational inefficiencies
Reducing payroll errors
Process compliance

▲Active Projects

Dynamic corporate driver training program
Nsw safer drivers course
Dayforce integration project
Process automation implementation
Ev drive days
Ev fast charger project
Metro and regional initiatives rollout
Service improvement and sustainability initiatives
B2b roadside assistance proposition
Outback links program

Hiring Activity

Decelerating40 roles · 10 in 30d

Department

Ops

Sales

Support

Finance

Data

Executive

Membership

Seniority

Mid

Junior

Manager

Senior

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About The NRMA

The NRMA is Australia's largest member-owned organisation, built on over 100 years of roadside assistance operations and expanded into tourism, leisure, and travel. The member base of 3.2 million anchors a diversified portfolio including accommodation, car hire, ferries, and travel experiences. The organisation operates across motoring advocacy, driver education, and customer service at scale, with a workforce of 1,001–5,000 based in Sydney. Current initiatives centre on EV infrastructure rollout, corporate driver training programmes, process automation (particularly payroll and contact-centre workflows), and B2B roadside assistance expansion.

HeadquartersSydney Olympic Park, New South Wales

Company Size1,001–5,000 employees

Founded1920

Hiring MarketsAustralia

Frequently Asked Questions

What tech stack does the NRMA use?

Core systems include SAP (ERP), Dayforce (payroll), and Opera (hospitality). Analytics stack: BigQuery, Tableau, Looker, Power BI. Recently adopting Power Automate for workflow automation. Also uses GCP, Microsoft 365, Teams, SharePoint.

Where is the NRMA headquartered?

Sydney Olympic Park, New South Wales, Australia. The organisation was founded in 1920 and operates across Australia as a public company with 1,001–5,000 employees.

What is the NRMA working on?

Active projects include EV infrastructure (fast charger project, EV drive days), corporate driver training, NSW safer drivers course, Dayforce payroll integration, process automation, and B2B roadside assistance propositions targeting metro, regional, and outback segments.