IT services captive center for US-based building materials distributor
MSI Services is the India operations center for MS International Inc., a US building-materials distributor with 40+ North American distribution hubs. The tech stack is enterprise-heavy (SAP, Oracle, Dynamics 365) with a strong learning-systems layer (Articulate 360, Whatfix), reflecting active work on ERP training and compliance. Hiring is accelerating across ops and sales roles—mostly junior—while projects cluster around supply chain optimization, regulatory compliance (FMCSA/DOT), and operational efficiency.
MSI Services operates as a captive IT and business-process center for MS International Inc., handling backend operations, training, analytics, and customer support functions for the parent company's US distribution network. Headquartered in Bangalore with 800+ staff, the subsidiary serves a parent organization spanning 3,500+ employees across the United States. The company supports core logistics and supply-chain workflows—order placement, routing, SKU audits, branch transfers—alongside regulatory reporting and sales enablement. Current focus areas include ERP system modernization, learning-platform integration, and compliance with FMCSA and DOT requirements.
SAP, Oracle, Dynamics 365, Articulate 360, Whatfix, Canva for learning; QuickBooks, Geotab for logistics; Microsoft Office suite (Excel, PowerPoint, Access).
ERP training and implementation, supply-chain audits, delivery-route optimization, compliance reporting (FMCSA/DOT), and embedding contextual learning into ERP systems for end users.
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