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ModSquad Tech Stack

AI-augmented customer support and content moderation at global scale

Technology, Information and Internet Sacramento, California 10,001+ employees Founded 2007 Privately Held

ModSquad operates a human-AI hybrid model for customer support, content moderation, and trust & safety across 10,000+ employees distributed across 16+ countries. The tech stack reveals a data-first posture: Snowflake + Python + SQL for centralized analytics, Matillion for ETL, and ThoughtSpot for BI — while active projects around audio evaluation and multi-modal service models signal expansion beyond text-based moderation into richer content types.

Tech Stack 17 technologies

Core StackSnowflake Python Matillion Thoughtspot Windows 10 Windows 11 macOS Google Workspace Google Sheets SQL Twitter Meta Instagram TikTok Snapchat YouTube LinkedIn

What ModSquad Is Building

◆Challenges

Complex property tax inquiries
Property tax appeals
Property tax assessments
Integrating technologies into unified analytics platform
Centralizing cloud data into snowflake
Creating common data framework

▲Active Projects

Audio content evaluation for music, podcasts, and audiobooks
Annotation of audio content and search scenarios
Centralizing cloud data into snowflake
Creating common data framework and glossary
Building multi-modal service model

Hiring Activity

Steady25 roles · 9 in 30d

Department

Support

22

Engineering

1

Marketing

1

Seniority

Mid

12

Junior

11

Senior

1

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About ModSquad

ModSquad delivers outsourced customer support, content moderation, and trust & safety operations to mid-to-large enterprises. The company blends human agents (primarily in Vietnam, Philippines, India, and other offshore hubs) with AI automation to handle support tickets, user-generated content review, and community safety at scale. Recent infrastructure work centers on consolidating disparate cloud data into Snowflake and building standardized data frameworks — common blockers for organizations scaling moderation operations globally. The hiring mix is overwhelmingly support-focused (22 of 25 active roles), reflecting the labor-intensive nature of the business.

HeadquartersSacramento, California

Company Size10,001+ employees

Founded2007

Hiring MarketsVietnam, Thailand, Philippines, Suriname, Italy, South Korea, Sweden, Turkey

Frequently Asked Questions

What countries does ModSquad hire support staff in?

ModSquad actively recruits across Vietnam, Thailand, Philippines, India, Malaysia, Poland, Romania, and 8+ other countries including the US, Italy, Sweden, and Japan.

What is ModSquad's tech stack?

Core tools include Snowflake for data warehousing, Python and SQL for analytics, Matillion for ETL, and ThoughtSpot for business intelligence. The company also integrates with Meta, Twitter, TikTok, Instagram, LinkedIn, and YouTube for content moderation workflows.

What is ModSquad working on?

Current projects include audio content evaluation (music, podcasts, audiobooks), multi-modal service model development, and centralization of cloud data into Snowflake with common data frameworks.