Metropolitan Family Services Tech Stack

Chicago-area nonprofit serving 136,600+ families across education, mental health, and economic stability

Individual and Family Services Chicago, Illinois 1,001–5,000 employees Founded 1857 Nonprofit

Metropolitan Family Services operates a large, service-delivery-heavy nonprofit across Chicago with 1,000+ staff split across healthcare, education, support, and legal functions. The tech stack is enterprise commodity (Office, Zoom, UKG payroll, HMIS case management) — typical for a mid-sized social services org — but the hiring velocity and project mix reveal operational scaling pressure: 141 open roles with focus on healthcare and support staff, active builds around trauma services (human trafficking, domestic violence, mental health training), and persistent pain points in resource allocation and compliance reporting.

Tech Stack 15 technologies

Core StackConfluence Zoom Articulate 360 Microsoft Office Outlook Excel HMIS Word PowerPoint SharePoint UKG UltiPro EHR

What Metropolitan Family Services Is Building

◆Challenges

Identifying resource gaps
Reducing barriers to care
Programmatic reporting compliance
Reducing suspension and expulsion
Supporting children with mental health concerns
Budget constraints
Organizing hr drive folders
Resource gaps and problems
Maintaining full enrollment
Client resource gaps

▲Active Projects

Planned language approach
Gender based violence rapid rehousing program
Services to survivors of human trafficking
Service plan development
Resource library
Creation of training and professional development opportunities for staff and families in mental health domain
Domestic violence program
Class implementation
Recreational, social and educational activities for seniors
One summer chicago program

Hiring Activity

Steady140 roles · 45 in 30d

Department

Healthcare

Support

Education

Ops

Legal

Social

Community

Seniority

Mid

Junior

Senior

Intern

Manager

Director

Lead

Staff

Notable leadership hires: Lead Teacher, Services Office Lead

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About Metropolitan Family Services

Metropolitan Family Services is a 167-year-old Chicago-based nonprofit providing services to over 136,600 families and individuals annually across the Chicagoland region. The organization operates programs in education, mental health support, legal aid, economic stability, and domestic violence services. Staff are distributed across healthcare delivery, field support, education instruction, operations, legal services, and human resources. Core operational tools include HMIS for case management, UKG for payroll and HR, and standard Microsoft and Zoom infrastructure for communication and coordination.

HeadquartersChicago, Illinois

Company Size1,001–5,000 employees

Founded1857

Hiring MarketsUnited States

Frequently Asked Questions

What tech stack does Metropolitan Family Services use?

Core systems include HMIS (case management), UKG/UltiPro (HR and payroll), Microsoft Office suite (Word, Excel, PowerPoint, Outlook, SharePoint), Confluence (collaboration), and Zoom (conferencing). Articulate 360 is also in use.

What programs is Metropolitan Family Services working on?

Active initiatives include gender-based violence rapid rehousing, services for human trafficking survivors, domestic violence programming, mental health training for staff and families, one summer chicago employment program, and senior recreational and educational activities.