Mercantile Bank Tech Stack

Regional bank modernizing operations and lending workflows

Banking Grand Rapids, MI 501–1,000 employees Public Company

Mercantile Bank operates a 501–1,000-person regional bank focused on Michigan business and commercial lending. The tech stack is light—primarily Microsoft 365, Asana, and DLP—with active hiring concentrated in finance (21 roles) and operations (11), signaling a push to scale back-office efficiency rather than product innovation. Current project focus spans digital onboarding, CRM implementation, and loan workflow optimization, while loan processing bottlenecks and seasonal volume spikes remain operational friction points.

Tech Stack 12 technologies

Core StackAsana Adobe Premiere Pro Excel Meta Instagram LinkedIn YouTube Vimeo Microsoft 365 Webex DLP Microsoft Office

What Mercantile Bank Is Building

◆Challenges

Improving customer service efficiency
Enhancing systems and processes
Higher seasonal volumes
Achieving sales goals
Efficient operation of branches
Loan processing inefficiencies
Loan workflow bottlenecks
Inefficient business processes
Expanding commercial lending portfolio
Ensuring compliance with trid regulations

▲Active Projects

Digital onboarding platform
Dlp program enhancement
Building first workflows for new system
Design and onboard new crm system
Optimize system capabilities
Implement aggressive sales and marketing strategies
Commercial escrow processing
Year end reporting
Quarterly campaign calendar

Hiring Activity

Accelerating55 roles · 25 in 30d

Department

Finance

Ops

Sales

Support

Marketing

Security

Data

Operations

Seniority

Mid

Junior

Senior

Manager

Intern

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About Mercantile Bank

Mercantile Bank is a public bank headquartered in Grand Rapids, Michigan, founded in 1997 to serve the Michigan business community through relationship-driven banking. The company offers commercial lending, mortgages, online banking, and mobile platforms to mid-market businesses and retail customers. With 501–1,000 employees and 53 active job openings (25 posted in the last 30 days), the bank is actively scaling finance and operations teams. Current operational priorities include improving loan processing efficiency, handling seasonal volume peaks, and expanding the commercial lending portfolio.

HeadquartersGrand Rapids, MI

Company Size501–1,000 employees

Hiring MarketsUnited States

Frequently Asked Questions

What tech stack does Mercantile Bank use?

Mercantile Bank's primary tools are Microsoft 365, Asana, Excel, and DLP. Marketing and collaboration use Meta, Instagram, LinkedIn, YouTube, and Webex.

What is Mercantile Bank working on?

Current projects include a digital onboarding platform, CRM system design and deployment, loan workflow optimization, and DLP program enhancement to address processing bottlenecks.