UK social housing repairs, maintenance, and facilities management at scale
Mears Group operates the UK's largest social housing maintenance footprint—managing 11,000 homes and servicing 750,000 units across responsive repairs, voids, capital works, and grounds maintenance. The hiring mix (operations-heavy, with construction and support roles dominating) and active pain points (understaffed contracts, gas safety compliance, works-in-progress reduction, service-level targets) reveal a business scaling field operations faster than back-office tooling can support. Tech stack remains traditional (Office, Workday, CAD) with no visible modern SaaS or operations-tech adoption—a gap typical of large field-service operators managing multi-site compliance at volume.
Notable leadership hires: Estimating Lead
Mears Group is a publicly listed UK facilities and social housing company founded in 1988, now operating across 10,000+ employees with 6,500 core staff. The business model divides into three lines: home management (11,000 units owned/operated), responsive maintenance (750,000 social housing units under contract), and capital/refurbishment projects. Revenue stems from central and local government contracts. Current operational focus spans gas safety compliance audits, contract mobilization across new branches, responsive repairs delivery (notably in Dartford), and retrofit programmes (SHDF) alongside grounds and facilities management. Geographic presence spans UK, Canada, and US hiring markets.
Mears manages 11,000 homes directly and maintains 750,000 social housing units across the UK via responsive repairs, voids, and capital works contracts. Workforce is 6,500+ employees.
Core tools are Microsoft Office suite (Word, Excel, PowerPoint, Outlook, Teams, Microsoft 365), Workday for HR/payroll, and CAD for design. Cabinet Vision is also in use. No modern ops-tech or SaaS platforms detected.
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