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MCortez Tech Stack

BPO and contact-center platform with AI-driven IVR and chatbot automation

Telecommunications Lima, Lima 51–200 employees Privately Held

MCortez operates a contact-center BPO business in Peru with a decade of operational history, now pivoting toward conversational AI. The tech stack reveals a hybrid approach: traditional telephony infrastructure (Asterisk, Twilio) paired with modern chatbot frameworks (Node.js, Python) and messaging APIs (WhatsApp Business, Meta). Active projects centered on intelligent IVR and chatbot development, combined with pain points around lead automation and conversion, signal an internal shift from manual call handling toward automated conversational flows.

Tech Stack 20 technologies

Core StackNode.js Python PHP Twilio HubSpot MySQL PostgreSQL MongoDB Meta Ads Google Earth Audacity Adobe Audition Excel WhatsApp Instagram Meta WhatsApp Business API Asterisk Zoho ManyChat

What MCortez Is Building

◆Challenges

High volume leads automation
Conversion rate optimization
Low conversion rates
Inefficient contact times

▲Active Projects

Automated remarketing system
Intelligent ivr system
Chatbot development
Intelligent ivr implementation
Conversational bot development

Hiring Activity

Minimal20 roles · 0 in 30d

Department

Sales

7

Engineering

3

Data

2

Ops

2

Support

2

Audit

1

Finance

1

HR

1

Seniority

Junior

15

Mid

4

Senior

2

Manager

1

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About MCortez

MCortez is a Peruvian BPO firm specializing in contact-center and business-process outsourcing services. The company operates across Peru with a team of 51–200 employees, majority junior-to-mid-level staff. Core service areas include inbound/outbound call handling, customer support, and lead qualification for enterprise clients. Recent product investments focus on intelligent IVR systems and conversational bots, enabling clients to automate high-volume lead triage and improve conversion efficiency without abandoning human-agent handoff capabilities.

HeadquartersLima, Lima

Company Size51–200 employees

Hiring MarketsPeru

Frequently Asked Questions

What tech stack does MCortez use?

MCortez runs on Asterisk and Twilio for telephony, Node.js and Python for backend services, MySQL/PostgreSQL/MongoDB for data, WhatsApp Business API and Twilio for messaging, and HubSpot/Zoho for CRM. Adobe Audition and Audacity handle voice-quality tasks.

What is MCortez working on?

MCortez is developing automated remarketing systems, intelligent IVR platforms, and conversational chatbots to reduce manual call-handling and improve lead conversion. Projects span IVR implementation and chatbot development.

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