Marsh McLennan Agency Tech Stack
Insurance brokerage and benefits advisor serving mid-market and enterprise US/Canada
Marsh McLennan Agency is a US-headquartered insurance and benefits brokerage operating under the Marsh parent company (NYSE: MRSH). The org is sales-heavy (350 roles) with mid-level dominance in hiring, reflecting a model built on account management and renewal rather than product innovation. Tech stack is enterprise-standard (Salesforce, Workday, ServiceNow, Epic) with minimal engineering footprint (9 roles), typical of a transaction-driven brokerage. Hiring velocity remains steady despite persistent pain points around client retention and renewal management — core operational friction points.
Tech Stack 60 technologies
What Marsh McLennan Agency Is Building
◆Challenges
- Client retention and acquisition
- Retaining accounts
- Ensuring compliance with construction safety regulations
- Managing renewal process
- Client dissatisfaction
- Managing complex insurance accounts
- Escalated service issues
- Vendor performance monitoring
- Client retention and expansion
- Retaining existing book of business
▲Active Projects
- Open enrollment
- Evaluate and implement personal insurance cross-sell opportunities
- Vendor management
- Develop comprehensive prospecting plan
- Organize and execute multi-faceted sales plan
- Renewal and marketing strategy
- Benefit guide development
- Strategic planning and renewal meetings
- Client onboarding tasks
- Enrollment process
Hiring Activity
Department
Seniority
Notable leadership hires: Director XLP Financial Institution, Client Director, Human Resources Director, Product Director, Marketing Lead
