Lufthansa Group Business Services Tech Stack

Shared services hub for finance, HR, and procurement across Lufthansa Group

Airlines and Aviation Frankfurt am Main, Hessen 1,001–5,000 employees Founded 2003 Self-Owned

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Lufthansa Group Business Services is a captive shared-services organization operating three global delivery centers (Frankfurt, Mexico City, Krakow, Manila) for finance, HR, and procurement functions across the airline group. The tech stack is SAP-native (S/4HANA, ECC, BW, BTP, Integration Suite), with Jira-based test management frameworks and Esker invoice automation now central to operations. Hiring is accelerating across finance and HR (20 roles in 30 days), but the active project list—spanning tax compliance, test standardization, fuel invoice discrepancies, and helpdesk consolidation—reveals an organization in the middle of a process modernization cycle, not purely executing legacy processes.

Tech Stack 20 technologies

Core StackSAP SAP S/4HANA SAP SuccessFactors Jira Microsoft Office Outlook Teams Excel SuccessFactors Windows SAP ECC SAP BW SAP Supplier Relationship Management SAP BTP SAP Integration Suite SAP Cloud Connector SAP Basis Xray Word PowerPoint

What Lufthansa Group Business Services Is Building

◆Challenges

Local tax compliance
Standardizing test processes
Improving recruitment processes
Tax audit support
Customs regulation compliance
Handling discrepancies in fuel invoicing
Process governance
Process standardization
Helpdesk consolidation
Keeping country specifications up to date

▲Active Projects

Central test structure
Company-wide test management framework
Fuelplus discrepancy resolution
Esker invoice processing
Helpdesk consolidation project
Sap system architecture design
Cloud-based archiving and content management architecture
Enterprise-wide test management framework
Continuous improvement of test processes
Process changes and new payroll processes

Hiring Activity

Accelerating25 roles · 20 in 30d

Department

Finance

Ops

Engineering

Healthcare

Seniority

Intern

Junior

Mid

Senior

Manager

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About Lufthansa Group Business Services

LGBS provides finance, revenue accounting, human resources, and procurement services to Lufthansa Group airlines and subsidiaries. Founded in 2003 and wholly owned by Lufthansa Group, the organization runs with 1,001–5,000 employees across regional centers in Mexico City (Americas), Krakow (EMEA), and Manila (APAC), alongside headquarters in Frankfurt. The mandate spans operational execution, cost-reduction initiatives through process automation, and compliance support (tax, customs, audit). The business is heavily SAP-dependent and moving incrementally toward cloud infrastructure (SAP BTP, cloud archiving) while managing complex global compliance requirements.

HeadquartersFrankfurt am Main, Hessen

Company Size1,001–5,000 employees

Founded2003

Hiring MarketsMexico, Poland, Hungary, Germany, Canada

Frequently Asked Questions

What is Lufthansa Group Business Services?

LGBS is Lufthansa Group's captive shared-services organization, established in 2003 and wholly owned by the airline. It provides finance, revenue accounting, HR, and procurement services across three regional centers: Frankfurt (HQ), Mexico City, Krakow, and Manila.

What tech stack does Lufthansa Group Business Services use?

LGBS operates on SAP (S/4HANA, ECC, BW, BTP, Integration Suite, Supplier Relationship Management), with Jira and Xray for test management, Esker for invoice automation, and Microsoft Office suite (Teams, Outlook, Excel) for collaboration.