Mortgage loan subservicing platform with portfolio analytics and risk management
LoanCare operates a full-service mortgage subservicing business serving banks, credit unions, and portfolio investors, backed by Fidelity National Financial. The tech stack is Microsoft/enterprise-heavy (Dynamics 365, ServiceNow, Power BI, Azure DevOps) — typical for regulated financial operations — but the active hiring surge in finance and ops roles (20 of 27 open positions) combined with projects around investor reporting, supplier management, and loan boarding suggests internal capacity constraints as the business scales. Pain-point clustering around vendor risk, compliance testing, and default management indicates operational friction in third-party governance and regulatory execution.
Notable leadership hires: Collections Team Lead
LoanCare is a mortgage loan subservicing provider managing portfolios for institutional clients across full-service, interim, special loans, and white label arrangements. The company handles loss mitigation, backup servicing, and seller finance arrangements, with a proprietary portfolio management tool (LoanCare Analytics) designed to identify risk and opportunity across the servicing lifecycle. Operating at 1,001–5,000 employees from Virginia Beach, LoanCare is a subsidiary of Fidelity National Financial, a Fortune 500 title insurance and transaction services firm. The business focuses on optimizing asset performance for clients while managing borrower experience and regulatory compliance across multiple loan types and investor requirements.
Microsoft Office suite (Word, Excel, Access, PowerPoint), SharePoint, Outlook, Power BI, SQL, Azure DevOps, Dynamics 365, ServiceNow, and Fiserv for core operations and reporting.
Investor reporting improvements, supplier management and scorecard implementation, loan boarding application enhancements, and financial modeling for capital budgeting and new initiatives.
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