Home exterior contractor scaling sales operations through call-center automation
Legacy Restoration is a regional roofing, siding, and window contractor with 201–500 employees across seven Midwest and Mountain West markets. The tech stack is light—PHP, MySQL, WordPress, Power BI—paired with Five9 for call-center operations. Active hiring (80 roles, 68 in sales) and project focus on lead generation, appointment setting, and Five9 integration reveal a sales-ops scaling operation: the company is automating inbound/outbound lead workflows and call handling to fuel growth, rather than expanding field crews.
Legacy Restoration provides roofing, siding, window, and gutter services to residential homeowners and multi-family property owners. The company operates across Minneapolis, St. Cloud, and Rochester in Minnesota; Chicago; Denver; Des Moines; and Omaha. The business model centers on high-touch sales—free exterior inspections, insurance claim assistance, and storm-damage services drive customer acquisition. With 201–500 employees, the operational footprint is a blend of field crews (construction roles), in-house appointment-setting and sales teams, and back-office support. The company was founded in 2011 and remains self-owned.
Lead generation and appointment setting via call-center operations. Active projects include door-to-door canvassing, free inspection scheduling, and Five9 platform integration to automate calling workflows.
Minneapolis, St. Cloud, and Rochester, Minnesota; Chicago, Illinois; Denver, Colorado; Des Moines, Iowa; and Omaha, Nebraska.
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