Homeless services nonprofit scaling operations across NYC shelters
Lantern Community Services operates shelters and support programs for people experiencing or at risk of homelessness across New York. The hiring acceleration—23 roles posted in the last 30 days—is heavily weighted toward support staff (12 roles) and operations (9 roles), reflecting growth in direct service delivery. Active projects center on safety planning, measurable outcomes, and security protocols, while pain points cluster around housing placement, compliance tracking, and IT reliability across multiple sites.
Notable leadership hires: Program Director, Assistant Program Director
Founded in 1996, Lantern Community Services provides shelter, case management, and stabilization programs for unhoused and at-risk New Yorkers. The organization operates multiple sites including the Hudson Bay shelter and runs group facilitation and safety planning programs. The team of 51–200 manages housing placement, substance-use support, and mental-health services. Operations span facilities management, compliance with subsidy programs, and staff training across a portfolio of locations.
Core stack: Microsoft 365 (Word, Excel, Teams, SharePoint, Office, PowerPoint), Windows/macOS, plus Tipalti (payments), ADP (HR), and institutional reporting systems.
Key pain points: meeting housing placement quotas, training compliance tracking, maintaining IT reliability across multiple sites, cost-effective purchasing, and securing permanent housing for clients. Internal projects focus on developing measurable outcomes and site-specific security protocols.
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