King's Service Centre Tech Stack

IT service centre for King's College London operating 24/7 from Cornwall

Information Services Newquay, Cornwall 201–500 employees Founded 2015 Nonprofit

King's Service Centre operates as the institutional IT backbone for King's College London, running 24/7 first-line support and service desk operations from a dedicated facility in Cornwall. The tech stack is solidly Microsoft (Azure, Microsoft 365, Power Platform, DevOps) with an active shift toward cloud deployment—current projects centre on moving research services to Azure and building CI/CD pipelines—while pain points reflect the operational demands of supporting 35,000 students and 14,000 staff across ISMS certification, service availability, and process maturity.

Tech Stack 16 technologies

Core StackAzure DevOps Power Platform Power Apps Power BI Power Automate Azure Microsoft 365 SharePoint OneDrive Project Online BizTalk Server ITIL 4 Word Excel PowerPoint Teams

What King's Service Centre Is Building

◆Challenges

Reducing environmental impact
Minimising impact on the organisation
Maintaining research cloud services
Improving service delivery processes
Ensuring service availability
Maintaining iso 27001 certification
Expanding isms scope
Integrating multiple iso standards
Process maturity
Improving service reliability

▲Active Projects

Design and deployment of research services into the cloud
Building ci/cd pipelines for research services
Implementing azure devops best practices
Integrated management system implementation
Expanding isms scope across faculties
Change enablement practice improvement plans and roadmaps
Change advisory board operations
Delivery of new services into the cloud
Enterprise service bus implementation
Deploy business rules

Hiring Activity

Accelerating15 roles · 9 in 30d

Department

Support

Engineering

Ops

Security

Seniority

Mid

Junior

Senior

Manager

Lead

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About King's Service Centre

King's Service Centre is a nonprofit IT service centre operated for King's College London. Based in Newquay, Cornwall, it provides first-line IT support on a 24/7, 365-day basis, along with service desks for Estates & Facilities, Residencies, and HR. The centre also hosts higher-order IT roles (2nd and 3rd line support, infrastructure, and governance). Beyond reactive support, the team manages change management, incident response, ITIL 4 governance, and compliance (ISO 27001, ISMS). Recent strategic focus includes cloud migration of research services, Azure DevOps adoption, and expanding information security scope across the university's faculties.

HeadquartersNewquay, Cornwall

Company Size201–500 employees

Founded2015

Hiring MarketsUnited Kingdom

Frequently Asked Questions

What tech stack does King's Service Centre use?

Primarily Microsoft ecosystem: Azure, Microsoft 365, SharePoint, OneDrive, Project Online, Power Apps, Power Automate, Power BI, Teams, and BizTalk Server. ITIL 4 governance framework is foundational.

What is King's Service Centre working on?

Cloud migration of research services to Azure, CI/CD pipeline implementation, Azure DevOps best practices rollout, enterprise service bus deployment, and expanding information security management system scope across university faculties.