Omnichannel retailer modernizing operations across 100+ stores in Greece and Cyprus
Kotsovolos operates a large multi-format retail network across Greece and Cyprus with over 3,000 employees and is mid-shift in a major SAP modernization. The stack reveals a dual-track architecture: a legacy SAP backbone (MM, SD, FI, CO, S/4HANA) handling traditional supply-chain and finance workflows, plus a growing web/mobile layer (React, Azure, Power Apps, Power BI) built to surface analytics and enable self-service operations.
Kotsovolos is a Greek-Cypriot retail operator with over 100 stores and over 75 years of operating history. The company is a member of the PPC Group and sells consumer electronics and related services across both markets. Beyond store operations, Kotsovolos has invested in internal capability: two training centers in Athens and Thessaloniki with 75,000+ training hours annually and 350 workshops per year. The operational footprint includes warehousing, logistics, and energy services divisions. Current execution challenges center on inventory accuracy, last-mile delivery delays, SLA attainment, and user adoption of system upgrades—typical of organizations in mid-transformation.
Kotsovolos runs SAP S/4HANA as its core enterprise platform, with active modules for materials management (MM), sales and distribution (SD), finance (FI), controlling (CO), and enterprise warehouse management (EWM). The company is currently implementing SAP EWM and rolling out S/4HANA upgrades across stores.
The company uses Microsoft Power BI for analytics, Power Apps for application development, SQL and DAX for data queries, and Excel for ad-hoc reporting. These sit atop the SAP data model and Azure cloud infrastructure.
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