National plaintiff litigation firm handling complex class actions and mass torts
Keller Postman is a plaintiff-side litigation firm managing high-complexity cases—class actions, mass torts, arbitrations, and multi-jurisdiction disputes. The tech stack is lean and operationally focused: Salesforce, HubSpot, NetDocuments, Westlaw, call routing (Five9, RingCentral, CallRail), and dashboarding (Looker). The hiring mix reveals a firm scaling operations: 13 legal roles, but equally active recruitment in litigation operations, finance, and sales support, suggesting they're building out case intake, KPI tracking, and client conversion infrastructure rather than just adding attorneys.
Notable leadership hires: Litigation Operations Director
Keller Postman LLC is a national law firm based in Chicago that represents plaintiffs in complex litigation across federal and state courts. The firm handles class actions, mass torts, mass arbitrations, and multi-jurisdictional disputes where strategic counsel and legal firepower add measurable value. Operating at 201–500 employees, they serve a mix of individual plaintiffs, public institutions, and institutional clients. The firm's operational footprint extends across intake, case management, appellate work, and trial execution.
Primary tools: Salesforce and HubSpot (CRM/client management), NetDocuments and Westlaw (legal research and document management), Five9/RingCentral/CallRail (call routing and intake), Looker (reporting and dashboards), and Google Workspace/Microsoft Office (core productivity).
Active projects include case calendar system implementation, unified dashboards for performance reporting, secondary intake program expansion, and data-driven KPI improvement—indicating a shift toward operational automation and intake process optimization.
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