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Keen360 Tech Stack

CRM implementation and BPO services for life sciences

IT Services and IT Consulting Philadelphia, PA 11–50 employees Founded 2012 Privately Held

Keen360 is a CRM integrator and business-process outsourcing firm focused on life sciences and healthcare. The company runs on Salesforce and Veeva but is actively replacing both — a significant signal that they're migrating customers toward Creatio, their primary platform offering. Their hiring footprint is entirely sales-oriented (senior-heavy), paired with internal projects around territory mapping, call-plan optimization, and field-reporting platforms, suggesting they're scaling customer delivery and sales operations simultaneously.

Tech Stack 10 technologies

Core StackSalesforce SAS Jira Veeva Word Excel PowerPoint Microsoft Office IQVIA Creatio

ReplacingSalesforce Veeva

What Keen360 Is Building

◆Challenges

Sales operations efficiency
Resolving sales support issues
Process improvement for support
Managing sla compliance
Operational execution of sales force alignments
Information flow validation
System bug issues
Improving data delivery speed
Modernizing away from legacy crm platforms
Optimizing field reporting data delivery

▲Active Projects

Implement monthly and ad-hoc alignment changes
Proof of concept/pilot projects
Wizard field reporting platform
Developing sops for support
Produce territory maps
Optimize proprietary alignment tools
New call plan strategies and optimization projects
Territory mapping for new sales personnel

Hiring Activity

Steady6 roles · 2 in 30d

Department

Sales

6

Seniority

Senior

5

Mid

1

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About Keen360

Founded in 2012, Keen360 advises and implements CRM solutions for pharmaceutical, biotech, and cannabis companies. The firm offers two service lines: pre-configured Creatio CRM implementations tailored to life sciences workflows, and blended BPO teams (U.S. and Guyana-based) for omni-channel customer support and data stewardship. They claim capability to deploy a full service center in 2–4 weeks. The company operates from Philadelphia with 11–50 employees and maintains a specialized focus on commercial excellence, customer care, and policy compliance in regulated healthcare verticals.

HeadquartersPhiladelphia, PA

Company Size11–50 employees

Founded2012

Hiring MarketsUnited States

Frequently Asked Questions

What CRM platform does Keen360 specialize in?

Keen360 offers pre-configured, industry-specific versions of Creatio, a low-code BPM/CRM platform. The company is actively replacing Salesforce and Veeva implementations with Creatio for customers.

What industries does Keen360 serve?

Keen360 specializes in pharmaceuticals, biotech, and cannabis. They focus on life sciences and healthcare organizations that need CRM and customer support operations.