Maintenance cost programs and software for business aircraft operators
JSSI operates the largest independent maintenance-program portfolio in business aviation, supporting 6,500+ aircraft across 300+ models. The tech stack is heavily Microsoft-centric (Azure, M365, Salesforce) with infrastructure-as-code and Kubernetes adoption, while pain points cluster around tax complexity, disaster recovery, and maintenance turnaround optimization — suggesting an organization scaling cloud infrastructure to handle multinational operations and aircraft-maintenance logistics at scale.
Jet Support Services, Inc. (JSSI) provides hourly cost maintenance programs, software platforms, and financial services for business aviation owners and operators. Founded in 1989 and headquartered in Chicago, JSSI bundles maintenance coverage (engines, airframes, APUs), a maintenance-tracking platform (Traxxall), parts and engine inventory, aircraft cost data (Conklin), and asset-based financing (Aviation Capital). The company operates at meaningful scale: 6,500 aircraft under contract, 501–1,000 employees, and operations across the United States, Canada, Peru, and the Philippines. Backed by GTCR, Genstar Capital, and Blackstone, JSSI serves owners, operators, and independent maintenance shops seeking to stabilize budgets and improve aircraft availability.
JSSI's stack is Microsoft-dominant: Azure (Kubernetes Service, Key Vault, Logic Apps, Entra ID, Firewall, Front Door), Terraform and Bicep for infrastructure-as-code, Salesforce for CRM, and M365 suite (Teams, SharePoint, Exchange, OneDrive). Testing frameworks include Playwright, Selenium, TestNG, JUnit, and Appium.
Active projects focus on cloud infrastructure (Azure Kubernetes deployment, infrastructure-as-code automation), maintenance operations (airframe event scheduling, turnaround time improvement, material purchasing optimization), tax compliance (R&D credits, UNICAP, multinational tax footprint), and CRM management.
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