Jean Coutu Tech Stack
Pharmacy retailer operating 420+ franchised locations across Eastern Canada
Jean Coutu operates one of Canada's largest pharmacy retail networks with over 420 franchised locations. The tech stack is heavily legacy-driven—SAP, AS/400, and Dynamics 365 dominate operations—reflecting a large, distributed franchise system managing inventory, supply chain, and pharmacy workflows across three provinces. Hiring accelerated recently with 49 roles posted in the last 30 days; healthcare and marketing departments lead new headcount, while a notable spike in specialty drug access strategy and process standardization projects suggests a strategic pivot toward higher-margin pharmaceutical services beyond front-store retail.
Tech Stack 14 technologies
What Jean Coutu Is Building
◆Challenges
- Transforming legacy training material
- Authorization delays
- Maintaining service level targets
- Pharmacy owner operational challenges
- Reducing access obstacles
- Identifying problematic situations
- Optimizing sales processes
- Optimizing inventory levels
- Meeting annual pharma program deadlines
- Budget compliance
▲Active Projects
- New product creation
- Long-term strategy for product portfolio
- Research new products for banners
- Developing and implementing access strategies for specialty drugs
- Standardizing specialty processes
- Pharma division events
- Access strategy development for specialty medications
- Process standardization for specialty medications
- Assortment strategy execution
- New product listing
Hiring Activity
Department
Seniority
Notable leadership hires: Sales Director, Deputy Sales Director, Negotiation Lead, Head of Negotiation, Head of Home Care
