European veterinary care network scaling analytics and recruitment operations
IVC Evidensia Nederland operates a multi-country veterinary services network across Europe with 1,001–5,000 employees and 250+ clinic locations. The company is mid-migration from Azure SQL Database to Databricks while actively hiring in data, HR, and marketing — a pattern typical of organizations centralizing analytics infrastructure to support cross-location operational insights. Current projects span datawarehouse migration, CRM reporting standardization, and recruitment process overhaul, suggesting internal scaling friction around data accessibility and talent acquisition at clinic scale.
IVC Evidensia Nederland is part of the broader Evidensia group, a European leader in companion animal veterinary care founded in 2012 through consolidation of specialist hospitals across the Nordic region. The Dutch entity provides specialist and general veterinary services across 250+ clinic locations, employing veterinarians, support staff, and administrative teams. Operations span multiple countries, with the organization now centralizing previously distributed HR, recruitment, and analytics functions to standardize processes across acquired and organic locations. The tech stack reflects this maturation: established marketing platforms (Salesforce, Emarsys, Braze) combined with emerging analytics infrastructure (Databricks) to drive customer lifetime analysis and CRM effectiveness.
Core stack: AFAS (ERP), Salesforce Marketing Cloud, Power BI, Azure SQL Database, and marketing tools (Emarsys, Braze, Meta, Instagram, TikTok). Currently adopting Databricks and migrating away from Azure SQL Database for analytics workloads.
Active projects: migrating datawarehouse and operations to Databricks, launching full CRM reporting suite, centralizing recruitment (including veterinarian recruitment pilot), improving inventory chain across 250 clinic locations, and enhancing customer lifetime analysis and retention metrics.
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