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IST Networks Tech Stack

Contact center and conversational AI systems integrator for EMEA enterprises

IT Services and IT Consulting Cairo, Cairo 201–500 employees Founded 2002 Privately Held

IST Networks builds contact center and conversational AI platforms for large EMEA organizations. The tech stack—Java, Genesys, Kore.ai, Salesforce, MuleSoft, Kubernetes—reflects a systems integrator model layering middleware (MuleSoft, Boomi) and cloud infrastructure (Azure, OpenShift) atop industry-standard contact center engines. Current project focus on conversational IVR and chatbot flows, combined with engineering-heavy hiring (7 of 9 open roles), signals active delivery on AI-powered customer experience automation rather than pure platform development.

Tech Stack 24 technologies

Core StackJava Jira Confluence Docker Kubernetes OpenShift Python Ansible Apex Salesforce MuleSoft Azure DevOps Genesys Kore.ai Genesys Cloud Sprinklr JSON Bash Lightning Web Components Aura Components Dell Boomi Git Salesforce CLI Copado

What IST Networks Is Building

◆Challenges

Cx solution implementation
Optimising software development life-cycle
Improving reliability of production systems

▲Active Projects

Intelligent conversational experiences across chatbot and ivr platforms
Design conversational flows for voice and chat interfaces

Hiring Activity

Steady9 roles · 3 in 30d

Department

Engineering

7

Design

1

Sales

1

Seniority

Junior

4

Senior

3

Mid

2

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About IST Networks

IST Networks is a Teleperformance brand operating as a customer experience technology systems integrator since 2002. Based in Cairo, the company serves mid-market and enterprise EMEA customers with a portfolio spanning contact center platforms (Genesys, Cisco), conversational AI (Kore.ai, Sprinklr), and CX consultancy covering maturity assessments, platform design, and workforce optimization. The organization combines integration engineering with advisory services—customers typically require both technical implementation and strategy redesign around omnichannel contact center operations. The team is 201–500 employees, primarily Egypt-based, with a steady hiring velocity focused on engineering roles.

HeadquartersCairo, Cairo

Company Size201–500 employees

Founded2002

Hiring MarketsEgypt

Frequently Asked Questions

What contact center platforms does IST Networks use?

Genesys, Genesys Cloud, and Cisco Contact Center form the core platforms. IST also integrates conversational AI (Kore.ai), social management (Sprinklr), and CRM (Salesforce) into unified customer experience deployments.

What is IST Networks working on?

Primary projects are intelligent conversational experiences—specifically chatbot and IVR platforms—and design of conversational flows for voice and chat interfaces. Work centers on conversational AI implementation for contact center automation.