Omnichannel retail messaging and IP telephony platform for Brazilian e-commerce
Iqnus builds two core products for Brazilian retailers: Botvendas, a WhatsApp/Instagram/Facebook sales tool, and Voiqx, an IP PBX system. The stack is database-heavy (MySQL, PostgreSQL, SQL Server) with direct integrations to WhatsApp and Facebook Ads, reflecting a focus on transactional reliability and ad-platform hookups. Hiring is accelerating across support, engineering, and data — a pattern typical of scaling SaaS platforms struggling with onboarding friction and customer satisfaction, both explicitly listed as pain points.
Iqnus is a 11–50-person software company founded in 2010, based in Fortaleza, Brazil. The company operates two product lines: Botvendas, a retail-focused omnichannel messaging and sales platform connecting brands to customers via WhatsApp, Instagram, and Facebook; and Voiqx, an IP telephony system with call recording, IVR, and callback functionality. Revenue appears to flow from per-seat or usage-based licensing to mid-market retail chains and e-commerce operators in Brazil. Current friction points center on client onboarding, database integration complexity, and service monitoring — typical scaling challenges for managed SaaS in emerging markets.
Iqnus develops Botvendas, a WhatsApp/Instagram/Facebook sales platform for retailers, and Voiqx, an IP PBX system with call recording and IVR capabilities. Both target Brazilian e-commerce and retail businesses seeking omnichannel customer communication.
MySQL, PostgreSQL, SQL Server for persistence; Linux for infrastructure; Python for backend logic; direct integrations to WhatsApp, Facebook Ads Manager, and Google Ads. Project management via ClickUp, Trello, and Asana.
Other companies in the same industry, closest in size