Community health center network serving underserved populations across New York
The Institute for Family Health is a 1,000+ person nonprofit community health center network founded in 1983, operating primary care, mental health, dental, and social support clinics across medically underserved areas. Their tech footprint is clinic-standard (Epic EHR, MyChart, Dentrix) with no major stack shifts underway — operationally stable but internally friction points reveal scaling challenges: staff recruitment and retention gaps, grant reporting overhead, and patient flow bottlenecks suggest the organization is resource-constrained despite active hiring (44 roles in the last 30 days).
Notable leadership hires: Medical Director, Program Director
The Institute for Family Health operates a federally qualified community health center network dedicated to improving access to affordable, patient-centered primary care in underserved communities. The organization provides primary care, mental health, dental care, social support services, specialty care (podiatry, ophthalmology), diabetes education, women's and men's health, HIV/AIDS care, and after-hours clinics. All services are offered regardless of patients' ability to pay. Beyond clinical delivery, the organization runs health professions training programs, conducts health disparities research, and advocates for health equity. The team of 1,001–5,000 spans healthcare delivery (majority), with smaller finance, HR, operations, and planning functions. Current projects center on quality improvement initiatives, diabetes and cancer screening programs, pharmacy partnerships, and health curriculum implementation.
The organization uses Epic Systems (and Epic) as its primary EHR, alongside MyChart for patient-facing portals and Dentrix for dental practice management. Crystal Reports is used for reporting and analytics.
Active projects include quality improvement programs, diabetes care initiatives, cancer screening navigation, prostate cancer education, health curriculum implementation, and insurance outreach strategy expansion to support patient access.
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