Managed IT services and digital ecosystem integration for Latin American enterprises
Infomedia Service is a Colombian IT services firm built around managed infrastructure and voice communications — their stack centers on Cisco (Unified Communications Manager, Webex), network monitoring (PRTG, SolarWinds, Zabbix), and custom applications in PHP and JavaScript. Active projects show heavy focus on Cisco voice platform migrations and integrations with call-center systems (Nice, Callrex, Aspect), while pain points cluster around network continuity, aging hardware replacement, and service reliability — a profile consistent with firms managing legacy telecom and IT infrastructure at mid-market customers.
Infomedia Service, founded in 1998 and based in Cota, Colombia, operates as a managed-services provider for information technology and communications infrastructure. The company specializes in administering networked systems, voice platforms, collaboration tools, and IoT integrations for enterprise clients in Latin America. At 51–200 employees, the firm is support-heavy (14 headcount in support roles) with a smaller engineering cohort (8), reflecting a model centered on field deployment, system monitoring, and customer issue resolution rather than product development. Their work spans infrastructure refreshes, platform migrations, and continuous operational management.
Core tools include Cisco (Unified Communications Manager, Webex), network monitoring platforms (PRTG, SolarWinds, Zabbix), Fortinet firewalls, PHP and JavaScript for custom applications, and integration connectors for call-center systems like Nice and Callrex.
Primary projects include Cisco voice platform migrations and upgrades, integrations with call-center platforms (Nice, Callrex, Aspect Unified IP), new equipment deployments, and service creation. Internal challenges focus on network continuity, aging hardware replacement, and backup verification.
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