AI and outsourcing platform for healthcare revenue cycle and patient access
Infinx operates a hybrid model combining agentic AI solutions with outsourced operations for healthcare revenue cycle and patient access. The hiring acceleration is concentrated in healthcare operations (14 roles) and finance (7), while product and sales teams remain lean—a pattern typical of managed-services companies scaling execution delivery rather than product-market expansion. Active projects span AI-driven workflow automation, prior authorization processing, and coding accuracy, all tied directly to their stated pain: reducing denials and billing errors that fragment revenue realization.
Infinx delivers revenue cycle management and patient access solutions to healthcare providers through a combination of AI-powered software, outsourced operations, and revenue integrity consulting. Founded in 2012 and backed by KKR and Norwest, the company serves over 900 provider organizations across the United States. The technology stack centers on Epic and Cerner integration (primary EHR systems), EDI and Availity for claims workflow, and Hyland OnBase for document management. Core operations run on Microsoft 365 and SAP SuccessFactors, with recent adoption of Workday signaling a shift toward integrated HR and finance systems as the organization scales.
Infinx integrates with Epic and Cerner EHRs, uses EDI and Availity for claims processing, Hyland OnBase for document management, and Microsoft 365 for operations. The company is adopting Workday for HR and finance consolidation.
Active projects include mid-cycle RCM platform development, AI-driven workflow automation, prior authorization processing, coding accuracy improvements, and new provider onboarding. Focus areas are reducing denials, billing errors, and improving reimbursement realization.
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