IGT Solutions Tech Stack

AI-led customer experience outsourcing for travel and tech brands

IT Services and IT Consulting Gurugram, Haryana 10,001+ employees Founded 1998 Privately Held

IGT Solutions is a 25,000+ person CX outsourcing provider founded in 1998, now shifting toward AI-augmented service delivery and data infrastructure. Active projects reveal a compliance-heavy transformation: ISO 27001 rollout, PCI DSS certification, ETL pipelines on AWS using Iceberg lakehouse patterns, and a migration to Power BI — signals of simultaneously hardening security posture and modernizing analytics. Hiring velocity is accelerating across support (largest cohort), ops, and engineering, with notable openings for Sales Director and Head of Operations, indicating scaling of both delivery and go-to-market.

Tech Stack 146 technologies

Core StackAngular C# MySQL MongoDB Kafka gRPC Visual Studio Postman Java Sabre Amadeus Apollo Excel SuccessFactors NET Core MVC SQL OAuth OpenAPI Visual Studio Code Microsoft Office Word PowerPoint JMeter Amazon Connect CXone REST API Travelport Spring Boot Spring Cloud+114 more

AdoptingPower BI

What IGT Solutions Is Building

◆Challenges

Compliance with data protection requirements
Automating mis reporting
Improving customer satisfaction metrics
Process gaps
Compliance with laws and regulations
Handling data subject requests
High attrition
Training slots not available
Meeting contractual service delivery goals
Data migration

▲Active Projects

Deploying privacy security management system
Transition dashboards to power bi
Iso 27001 certification rollout
Automation of mis reporting
Customer experience training modules
Etl pipelines on aws using step functions, glue, lambda, and s3 aligned with iceberg-based lakehouse patterns
Deploying iso 27001/pci dss/copc certification
Build and optimize sql transformations for athena and iceberg tables, including star and snowflake schemas
Fraud investigation
Root cause analysis action plan

Hiring Activity

Accelerating180 roles · 85 in 30d

Department

Support

Ops

Engineering

Sales

Security

Data

Legal

Seniority

Junior

Manager

Mid

Senior

Lead

Director

Notable leadership hires: Sales Director, Head of Operations

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About IGT Solutions

IGT Solutions delivers end-to-end customer experience management for travel (airline bookings, baggage, ticketing, fare filing) and high-growth tech brands, operating 31 delivery centers across 13 countries. The company employs 25,000+ CX and technology specialists serving 85 enterprise customers globally. Core technical stack spans travel industry platforms (Sabre, Amadeus, Apollo, Travelport) and modern cloud infrastructure (AWS, Azure, Kafka, gRPC); operations are ISO 27001, CMMI SVC Level 5, COPC® v6.0, and PCI DSS 3.2 certified. Internal pain points center on data protection compliance, high attrition in support roles, process standardization, and contractual SLA delivery — each addressed by current project work in security frameworks, MIS automation, and lakehouse-based analytics.

HeadquartersGurugram, Haryana

Company Size10,001+ employees

Founded1998

Hiring MarketsMalaysia, Philippines, Switzerland, United States, South Africa, India, Colombia, Egypt

Frequently Asked Questions

What tech stack does IGT Solutions use?

Travel platforms (Sabre, Amadeus, Apollo, Travelport), cloud (AWS, Azure), backend (Java, Spring Boot, .NET Core, C#), databases (SQL, MySQL, MongoDB), streaming (Kafka, gRPC), frontend (Angular), and data tools (Power BI, JMeter, Postman).

Is IGT Solutions hiring engineers?

Yes. Engineering is the third-largest hiring department (22 active roles), with 69 junior, 33 mid, 28 senior, 8 lead, and 6 director-level positions open across all departments.