Ice Miller LLP Tech Stack
Full-service law firm with 350+ lawyers across litigation, healthcare, and corporate practice
Ice Miller is a 500+ person law partnership running a mid-market professional-services operation. The tech stack is heavily Salesforce + Microsoft Office + legal-vertical tools (Westlaw, Bloomberg Law, PACER, DealCloud), with SQL Server powering internal reporting. Active projects cluster around modernization: a central repository build, electronic project execution for knowledge services, alternative fee arrangements, and billing-technology adoption — suggesting a firm shifting from paper-first workflows toward operational efficiency and data standardization. Pain-point patterns (stale retainers, duplicate data, workflow fragmentation, high-volume billing) confirm the operational friction being addressed.
Tech Stack 16 technologies
What Ice Miller LLP Is Building
◆Challenges
- Ensuring data validity
- Automating discovery process
- High-volume complex billing
- Stale client retainer balances
- Streamlining workflows
- Duplicate data management
- Standardizing workflows
- Standardizing ip processes
- Ensuring compliance with court rules
- Aging accounts over 60 days
▲Active Projects
- Central repository build
- Electronic project execution for knowledge & research services
- Multi-year operational roadmap development
- New applications and enhancements to existing applications
- Implementation of alternative fee arrangements
- Training and adoption of new billing technologies
- Custom searches in westlaw and vable
- Interlibrary loan coordination via oclc
- Research into software products and services for development and purchasing
- Develop conflict screening screens
