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Hotel Chocolat Tech Stack
Luxury chocolate retailer with vertically integrated cacao farming and direct-to-consumer distribution
Hotel Chocolat operates a multi-channel chocolate business across 120+ UK stores, online channels, and a cacao farm in Saint Lucia. The tech stack—Google Analytics, Algolia, AB Tasty, Hotjar—reflects a conversion-focused ecommerce operation, while active projects signal heavy investment in seasonal gifting campaigns, landing-page optimization, and composable digital infrastructure. Current hiring emphasizes ecommerce and finance roles, and regulatory compliance challenges (HFSS, food safety, audit readiness) dominate the pain-point list, typical of a scaled food and retail business navigating UK and US legislation.
Tech Stack 10 technologies
Core StackGoogle Analytics Adobe Illustrator Adobe Photoshop Adobe InDesign Dynamics 365 Algolia Excel Hotjar AB Tasty Google Search Console
What Hotel Chocolat Is Building
◆Challenges
- Compliance with hfss regulations
- Compliance with legislation
- Maintaining audit readiness
- Food safety compliance
- Quality management system improvement
- Conversion rate improvement
- Friction point identification
- Significant change
- Ensuring compliance with industry standards
- Managing regulatory approvals across uk and us
▲Active Projects
- Seasonal gift guide content
- Benefit offering & renewals
- Part-composable digital ecosystem
- Managing the ecommerce activity calendar, including product launches, promotions, and seasonal campaigns
- Partnering with the ecommerce trading manager to deliver best in class online gifting journeys
- Using tools such as google analytics and content square to analyse performance and identify opportunities
- Long-term hygiene and food safety programmes
- New equipment introductions
- Post-campaign performance analysis
- Landing page optimisation
Hiring Activity
20 roles · 10 in 30d
Department
Seniority
Company intelligence
