H

HGS Tech Stack

BPO and CX platform combining automation, analytics, and contact center services

IT Services and IT Consulting Chicago, IL 10,001+ employees Public Company

HGS operates a large-scale business process outsourcing (BPO) and customer experience platform serving enterprise clients across multiple geographies. The tech stack is heavily Microsoft-centric (Azure, Dynamics 365, Power Platform, Fabric) with contact-center infrastructure (Avaya, Verint, Zendesk) and emerging real-time analytics capabilities (Databricks, Spark, KQL). Active projects around CI/CD for D365, modern data platforms on Fabric, and real-time analytics suggest ongoing internal modernization to support expanding digital service offerings.

Tech Stack 166 technologies

Core StackElixir MySQL Adobe Creative Cloud ServiceNow Zendesk Zoom Dynamics 365 Azure Data Factory Databricks Python Apache Spark SAP Power Apps Power Automate Power BI WhatsApp Avaya Microsoft Office PowerPoint Excel Verint SQL SQL Server Reporting Services Articulate 360 Salesforce Knowledge Teams Adobe Connect Blackline Azure Microsoft Fabric+136 more

What HGS Is Building

◆Challenges

Improving site performance
Reducing customer complaints
Improving detection capabilities
Expanding digital services portfolio
Acquiring new logos
Accounts payable improvements
Real-time insights
Scalable analytics
Meeting quality targets
Improving sla compliance

▲Active Projects

Implement ci/cd pipelines for d365 and power platform solutions
Modern data platform implementation on microsoft fabric
Real-time analytics platform with kql
Corporate demo videos for b2b sales
Accounts payable improvements projects
Planning and implementation of new lobs
Uk government digital service for public information
Hr policy development
Exit management process
Exit interview process

Hiring Activity

Steady140 roles · 55 in 30d

Department

Support

55

Engineering

17

Ops

14

Sales

12

Data

11

HR

11

Finance

9

Design

2

Seniority

Junior

52

Mid

33

Senior

24

Manager

10

Lead

8

Director

5

Intern

2

Principal

2

Notable leadership hires: Director of Operations

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About HGS

HGS is a public company and global BPO leader operating across 38 delivery centers in 9 countries with over 18,000 employees. The company serves enterprise clients in digital customer experience, back-office processing, contact centers, and HRO (Human Resources Outsourcing). Core competencies include business process management, automation, analytics, and cloud transformation. The hiring profile is support-heavy (55 open roles in support, 17 in engineering, 11 in data) with a distributed workforce across the United States, United Kingdom, Canada, Philippines, India, South Africa, Colombia, and Jamaica, indicating deep operational footprint for global client delivery.

HeadquartersChicago, IL

Company Size10,001+ employees

Hiring MarketsUnited Kingdom, Philippines, South Africa, United States, Canada, Colombia, Jamaica, India

Frequently Asked Questions

What tech stack does HGS use?

Microsoft ecosystem (Azure, Dynamics 365, Power Platform, Fabric), contact-center tools (Avaya, Verint, Zendesk), analytics (Databricks, Spark, Python), SAP, ServiceNow, and Salesforce Knowledge.