H

HELPHONE Tech Stack

Contact center and IT help desk outsourcing for enterprise clients

IT Services and IT Consulting Artica, Navarra 201–500 employees Founded 2003 Privately Held

HelPhone operates two distinct service lines—managed contact center operations and IT help desk support—serving mid-market and enterprise clients across Spain. The tech stack is heavily weighted toward SAP (S/4HANA, ECC, MM, SD, EWM) alongside Microsoft 365 collaboration tools, reflecting a mature enterprise operations backbone. Active projects and pain points cluster around SAP S/4HANA migration, master data consolidation, and process optimization in procurement and logistics workflows, signaling a company in the midst of a major ERP modernization effort.

Tech Stack 17 technologies

Core StackSAP S/4HANA SAP MM Jira Confluence Power BI SAP AutoCAD SAP ECC Excel SAP SD SAP EWM Microsoft Project SharePoint Teamcenter Teamcenter Visualization Microsoft Office Microsoft 365

What HELPHONE Is Building

◆Challenges

Resolving installation process incidents
Communicating it changes to end users
Wind turbine noise reduction
Master data migration
Sap s/4hana implementation
Optimizing purchase request to goods receipt process
Improving logistics workflow in sap
Complex it projects in industrial environments
Improving installation processes
Improving turbine design

▲Active Projects

Noise reduction design modifications
Sap s/4hana migration and implementation
Master data migration project
Process optimization of purchase request to goods receipt
Document management system implementation
Ai initiatives
Amef studies for new and existing processes
Implement corrective actions with engineering teams
Process and specification updates for turbine installation
Product development group participation

Hiring Activity

Decelerating15 roles · 4 in 30d

Department

Engineering

8

Support

3

Ops

2

Data

1

Logistics

1

Seniority

Mid

8

Junior

4

Senior

3

Company intelligence

Find more companies like HELPHONE by tech stack, pain points and active projects

Get started free

About HELPHONE

HelPhone is a Spanish outsourcing firm founded in 2003 that provides contact center management and IT help desk services to organizations seeking to externalize customer communications and end-user technical support. The company operates from its headquarters in Artica, Navarra, with a workforce of 201–500 employees. Service offerings span call center operations, IT support automation, infrastructure monitoring, and technical assistance—all designed to allow clients to focus on core business while HelPhone handles inbound and outbound customer interaction flows. The organization is undergoing significant operational transformation, including an enterprise-wide SAP S/4HANA implementation and associated master data migration.

HeadquartersArtica, Navarra

Company Size201–500 employees

Founded2003

Hiring MarketsSpain

Frequently Asked Questions

What is HelPhone's tech stack?

HelPhone uses SAP S/4HANA and SAP ECC as core platforms, along with SAP MM, SD, and EWM for supply chain operations. Supporting tools include Microsoft 365, SharePoint, Jira, Confluence, Power BI, and AutoCAD for cross-functional workflows.