Sunward Tech Stack

Regional credit union managing $4.1B in assets across the Southwest

Banking Albuquerque, NM 501–1,000 employees Founded 1948 Nonprofit

Sunward is a 170,000-member credit union headquartered in Albuquerque, operating 18 branches across New Mexico, Colorado, and California. The tech stack—Encompass, Genesys Cloud CX, Workday, ADP, and Keystone—reflects a traditional retail banking infrastructure focused on member-facing services and back-office operations. Active hiring across finance, ops, and data roles, combined with project roadmaps centered on lending scalability, portfolio analytics, and risk frameworks, signals internal focus on tightening loan performance and compliance operations.

Tech Stack 20 technologies

Core StackAsana ADP Workday Microsoft Office Encompass Genesys Cloud CX Genesys Architect Genesys Cloud APIs VoIP SIP Paylocity Dayforce UKG Excel Windows macOS Keystone

What Sunward Is Building

◆Challenges

Delinquency management
Portfolio performance gaps
Improving campaign performance
Compliance with federal and state regulations
Minimizing delinquencies and bad debt
Reducing loan loss
Improving collections metrics
Growing credit union membership
Meeting origination goals
Developing comprehensive erm program

▲Active Projects

Scenario analysis and market forecasting tool enhancement
Scalable lending solutions implementation
Dashboard development for loan portfolio visualization
Portfolio performance and compliance analysis
Loss mitigation programs
Special assets dashboard
Build-out of coso erm framework
Execution of risk office business plans
Business continuity and third-party management lifecycles
Vendor management policy program

Hiring Activity

Accelerating45 roles · 20 in 30d

Department

Finance

Ops

Data

Support

Executive

Marketing

Sales

Seniority

Junior

Manager

Mid

Senior

Director

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About Sunward

Sunward is a federally insured credit union founded in 1948 by Sandia National Laboratories employees. It serves over 170,000 members across 18 branches in the Southwest with a full-service product portfolio: checking and savings, mortgages, auto loans, business lending, personal loans, and investment services. The organization manages $4.1 billion in assets and operates with 501–1,000 employees. Core operational challenges revolve around delinquency and loan-loss management, regulatory compliance, and membership growth.

HeadquartersAlbuquerque, NM

Company Size501–1,000 employees

Founded1948

Hiring MarketsUnited States, Switzerland

Frequently Asked Questions

What is Sunward's asset base and member count?

Sunward serves 170,000+ members and manages $4.1 billion in assets across 18 branches in New Mexico, Colorado, and California.

What tech stack does Sunward use?

Primary systems include Encompass (lending platform), Genesys Cloud CX (customer service), Workday (HR/finance), ADP and Dayforce (payroll), and Keystone for core operations.