UK dental regulator managing professional registration and patient protection
The General Dental Council is a nonprofit regulator overseeing all seven categories of dental professionals in the UK. Their tech stack is entirely Microsoft-first (Power Platform, Dynamics 365, Dataverse, Azure DevOps), suggesting a centralised, enterprise-driven approach to case management and regulatory workflows rather than a custom-built system. Current hiring is minimal and concentrated in legal and policy roles, consistent with their stated pain points around legal process improvement, caseload complexity, and regulatory framework updates.
The General Dental Council regulates dentists, dental nurses, technicians, hygienists, therapists, and clinical specialists working in the United Kingdom. Founded in 1956, the organisation operates across seven core functions: professional registration, practice standards setting, education quality assurance, continuing professional development oversight, patient complaints handling, and public protection advocacy. The organisation serves a caseload characterised by high volume and complexity, with internal challenges centred on legal process optimisation, service level agreement compliance, and cost management of case administration.
Primarily Microsoft Power Platform ecosystem: Power Apps, Power Pages, Power Platform, Dynamics 365, Dataverse, and Azure DevOps for development and case management infrastructure.
Active project focus includes a knowledge management framework. Internal priorities address improving legal processes, optimising operational functions, managing high-volume caseloads, and updating the regulatory policy framework.
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