Frontline Managed Services Tech Stack

Managed IT and revenue-cycle operations for law firms

Legal Services St. Louis, MO 1,001–5,000 employees Founded 1998 Privately Held

Frontline Managed Services operates a dual-pillar model serving mid-market law firms: IT operations (ServiceNow, Kaseya, Azure infrastructure) and revenue-cycle management (Bill.com, cash-application automation). The tech stack reveals a heavy ServiceNow investment—adopting IntegrationHub, Flow Designer, and modernizing the knowledge base—while simultaneously migrating away from SharePoint and ITGlue, signaling a consolidation onto ServiceNow as the operational backbone. Hiring is skewed toward finance (13 roles) and support (10), with minimal engineering (3), which aligns with a managed-services delivery model rather than product development.

Tech Stack 41 technologies

Core StackServiceNow JavaScript Bill.com Active Directory Cisco Fortinet Excel Microsoft Office Microsoft 365 REST SOAP MID Server Outlook Word Teams Kaseya LogicMonitor Azure Windows macOS OneDrive SharePoint iOS Android VMware Horizon VPN DNS DHCP Wi-Fi VDI+2 more

AdoptingNetSuite

ReplacingSharePoint ITGlue

What Frontline Managed Services Is Building

◆Challenges

Reducing rework turnaround time
Improving cash flow
Billing dispute resolution
Billing accuracy and productivity
After-hours billing triage
Reducing unapplied cash
Timely month-end close
Reducing invoice amounts
Integrating networks after mergers
Maximizing efficiencies

▲Active Projects

It roadmap development
Technical proposal scope creation
Frontline mits customer integration
Itsm module configuration
Flow designer automation
Integrationhub integration
Modernize knowledge base in servicenow
Migrate legacy knowledge articles to servicenow
24x7 infrastructure surveillance
Custom monitoring plugin development

Hiring Activity

Steady40 roles · 20 in 30d

Department

Finance

Support

Legal

Engineering

Ops

Security

Operations

Seniority

Mid

Junior

Manager

Senior

Notable leadership hires: Process Lead

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About Frontline Managed Services

Frontline Managed Services provides managed IT and revenue-cycle services exclusively to law firms, with relationships spanning over 800 clients. Founded in 1998 and headquartered in St. Louis, the company operates across 1,001–5,000 employees, delivering three core service lines: proactive IT support (help desk, infrastructure surveillance, network management), revenue-cycle automation (accounts-receivable operations, billing accuracy, cash-flow optimization), and practice-management support. The company operates globally, with active hiring in the United States, India, and South Africa. ServiceNow anchors the IT service delivery layer, while Bill.com and integrated billing tools handle the revenue side.

HeadquartersSt. Louis, MO

Company Size1,001–5,000 employees

Founded1998

Hiring MarketsIndia, United States, South Africa

Frequently Asked Questions

What is Frontline Managed Services' tech stack?

ServiceNow (ITSM, Flow Designer, IntegrationHub), Kaseya (endpoint management), Azure (cloud infrastructure), Bill.com (billing automation), Cisco/Fortinet (networking), LogicMonitor (monitoring), Active Directory, and Microsoft 365 suite.

What is Frontline Managed Services migrating away from?

SharePoint and ITGlue, consolidating onto ServiceNow as the unified platform for IT service management and knowledge management.