FreedomCare Tech Stack

Home care marketplace connecting patients with trusted family and friend caregivers

Hospitals and Health Care North New Hyde Park, NY 501–1,000 employees Founded 2016 Privately Held

FreedomCare operates a two-sided marketplace where patients can hire family or friends as paid caregivers, addressing a structural problem in traditional home care: turnover. The company's tech stack is lean—Salesforce, Twilio, Google Workspace, DocuSign—reflecting a healthcare operations business, not a software-first platform. Hiring is heavily weighted toward healthcare and ops roles (37 and 16 respectively), with junior-to-mid dominance, signaling rapid scaling of clinical intake and workflow management rather than product engineering.

Tech Stack 11 technologies

Core StackSalesforce DocuSign Twilio iPhone Word Excel Outlook Google Drive Google Sheets Google Docs Microsoft Office

What FreedomCare Is Building

◆Challenges

High-volume inbound outbound queue
Compliance with state laws
Streamlining operations
Expanding operations to other states
Access issues
Compliance with medicaid regulations
Improving pca workflow efficiency
Connect local resources
Cost-effective office operations
Vendor management inefficiencies

▲Active Projects

Customer service talent pool development
Building talent pool
Clinical talent pool
Software adjustments to team workflows
Metrics and quality control system development
Health home care management program
Initial home assessments
Analyzing and optimizing pca workflows
Implement strategy for patients and caregivers
Summit

Hiring Activity

Steady80 roles · 30 in 30d

Department

Healthcare

Ops

Support

Finance

Legal

Marketing

Operations

Seniority

Junior

Mid

Manager

Senior

Lead

Notable leadership hires: Team Lead Intake

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About FreedomCare

FreedomCare is a home care provider operating a marketplace model that enables patients to employ family members or friends as caregivers while FreedomCare handles compliance, payment processing, and care coordination. Founded in 2016 and headquartered in North New Hyde Park, NY, the company has served over 75,000 patients and caregivers across the United States. The business model addresses documented pain points in traditional home care: family-based caregivers reduce hospital readmissions by approximately 25% and show 50% lower turnover compared to professional staff. The company's operational footprint spans customer service, clinical assessment, caregiver management, and state-level regulatory compliance.

HeadquartersNorth New Hyde Park, NY

Company Size501–1,000 employees

Founded2016

Hiring MarketsUnited States

Frequently Asked Questions

What is FreedomCare's business model?

FreedomCare operates a marketplace where patients hire family or friends as paid caregivers. The company handles payment processing, compliance with state and Medicaid regulations, and care coordination services across the United States.

How many patients and caregivers does FreedomCare serve?

FreedomCare has served over 75,000 patients and caregivers nationwide since its founding in 2016.

What is FreedomCare's tech stack?

Primary tools include Salesforce for CRM, Twilio for communications, Google Workspace (Docs, Sheets, Drive), DocuSign for digital contracts, and Microsoft Office. No active major tech migrations are underway.