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Focus Group Tech Stack

UK telecoms, IT, and managed services provider for SMEs and enterprises

Technology, Information and Internet Shoreham by Sea, England 1,001–5,000 employees Founded 2003 Privately Held

Focus Group is a UK-based managed services provider spanning telecoms, connectivity, IT support, and cybersecurity for businesses of all sizes. The hiring mix is heavily sales-driven (39 of 81 open roles), paired with aggressive adoption of AI—two Director-level AI roles and a project to build and lead a small AI team—suggesting a shift toward automating service delivery and lead generation in a traditionally high-touch channel. Pain-point data confirms the pressure: customer churn, lead generation bottlenecks, and the friction of handling high-volume support queries are all driving the AI pivot.

Tech Stack 68 technologies

Core StackHubSpot Power Apps Power Automate Power BI Azure AD Jira Confluence ServiceNow Intune Windows Server Microsoft Office SharePoint Online Microsoft 365 Teams OneDrive Dataverse Sharegate Word Excel LinkedIn Windows Exchange Online SharePoint Veeam Azure Backup PowerShell EDR XDR Horizon Mitel+36 more

AdoptingITIL

What Focus Group Is Building

◆Challenges

Transforming operations with ai
Billing and invoice queries
High-volume high-pressure environment
Customer churn
Balancing contract profitability
Complex complaint-related queries
Generating qualified leads
Complex b2b cycles
Scaling entry-level sales hiring
Embedding ai across service delivery

▲Active Projects

Migrations
Evaluate and implement ai-driven tools
Early-career talent hiring strategy
Managed service wraps around portfolio offerings
Infrastructure improvements
Deployments
Employer value proposition enhancement
Build and lead a small ai team
Performance cycle redesign
Microsoft modern workplace solutions

Hiring Activity

Accelerating80 roles · 45 in 30d

Department

Sales

39

Support

17

Engineering

11

Ops

6

HR

4

Data

3

Finance

1

Seniority

Mid

33

Junior

16

Manager

13

Senior

12

Lead

5

Director

2

Notable leadership hires: Director of AI, AI Director

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About Focus Group

Founded in 2003, Focus Group operates as one of the UK's leading independent technology service providers. The company delivers telecoms, mobile, IT solutions, cybersecurity, and energy services from a single vendor relationship, primarily targeting SMEs and mid-market enterprises, as well as public sector and charity clients. The tech stack is Microsoft-native (Microsoft 365, Teams, Azure AD, Intune, Power Platform) with ServiceNow for service delivery, indicating a mature enterprise IT operations foundation. Current initiatives include infrastructure improvements, migrations, managed service portfolio expansion, and a focused push into AI-driven tools for operations and sales productivity.

HeadquartersShoreham by Sea, England

Company Size1,001–5,000 employees

Founded2003

Hiring MarketsUnited Kingdom

Frequently Asked Questions

What tech stack does Focus Group use?

HubSpot, Microsoft 365 (Teams, SharePoint, Exchange Online), Azure AD, Intune, ServiceNow, Power Platform (Power Apps, Power Automate, Power BI), Veeam, Jira, Confluence, Mitel, Cisco Networks, and Windows Server infrastructure.

What is Focus Group working on?

Major projects include evaluating and implementing AI-driven tools, building a small AI team (with dedicated Director-level leadership), managed service offerings expansion, infrastructure improvements, and Microsoft Modern Workplace solutions deployments.