First Tech Federal Credit Union Tech Stack
Credit union serving 700,000+ members with dual-division operations post-merger
First Tech is a member-owned credit union operating two divisions (First Tech and DCU) following a 2023 merger, serving over 700,000 members across the tech sector with traditional banking products. The tech stack reveals a heavily compliance-oriented operation—Temenos T24, Encompass, NMLS, ServiceNow, Zendesk—paired with Microsoft enterprise tools and Salesforce for member-facing workflows. Active hiring skews heavily toward sales (26 roles) over engineering (4), with process optimization, vendor management, and cross-selling as core operational initiatives, suggesting the organization is managing post-merger integration while scaling revenue channels rather than building platform capabilities.
Tech Stack 18 technologies
What First Tech Federal Credit Union Is Building
◆Challenges
- Compliance record maintenance
- High-volume peaks
- Managing liquidity risk
- Ensuring compliance with regulations
- Process gaps in department
- Meeting quarterly metrics
- Process inefficiencies
- Cross-selling challenges
- Efficiency improvement
- Cross-selling referrals
▲Active Projects
- Centralized vendor management office implementation
- Client touchpoints strategy
- Client experience plans and touchpoint tracking
- 401(k) and financial education workshops
- Insurance agency employee engagement program
- New employee and carrier onboarding
- New product implementation
- Cross-selling referrals
- Compliance training
- Process mapping to uncover inefficiencies
