Integrated residential treatment, supportive housing, and recovery services for people experiencing homelessness and addiction.
First Step House operates a mission-driven residential and outpatient model serving people with concurrent substance-use and housing instability challenges across Utah. The tech stack is entirely Microsoft enterprise (Office, Teams, Azure Entra ID, SharePoint) — typical for nonprofits, but the hiring and project mix reveal operational strain: healthcare and support staff dominate openings, projects span jail diversion, Medicaid waiver implementation, and IPS employment support, while pain points cluster around retention (clients and staff), compliance tracking, and reducing workload burden.
First Step House is a nonprofit founded in 1958 that provides integrated residential treatment, outpatient programs, supportive services, and affordable housing for people with complex health and housing needs. The organization serves individuals experiencing homelessness, addiction, and mental health conditions across Utah. Operating at 201–500 employees, First Step House manages a range of interventions including Medicaid justice waiver programs, jail diversion initiatives, IPS (Individual Placement and Support) employment training, recovery support groups, sober recreation, and subsidized housing coordination. Current strategic priorities include reducing veteran homelessness risk, improving client and resident retention, and maintaining accreditation and grant-compliance standards.
First Step House is a Salt Lake City nonprofit providing integrated residential treatment, outpatient substance-abuse services, supportive housing, and recovery programs for people experiencing homelessness and addiction since 1958.
First Step House is headquartered in Salt Lake City, Utah, and hires exclusively across the United States.
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