UK department store group scaling multichannel retail and ecommerce
Fenwick is a 140-year-old, family-owned UK department store operator with 8 locations and an ecommerce platform launched in 2018. The tech stack reveals a retail-focused infrastructure: Shopify for commerce, Dynamics 365 for ERP, POS systems, and marketing automation (Nosto, Klaviyo) — a conventional enterprise retail setup. Active hiring is concentrated in sales and product, with parallel focus on infrastructure modernization and security hardening, indicating internal investment in backend resilience alongside customer-facing growth.
Fenwick operates the UK's largest family-owned department store group, with 8 stores across England and Wales complemented by a distribution centre and ecommerce channel. The business model spans retail merchandise, in-store dining (including branded concepts like Mason + Rye and Fuego), and a growing digital presence launched in 2018. The company employs 1,001–5,000 people across stores, restaurants, and functional teams housed at select locations. Current operational priorities include seasonal product launches, trading performance analysis, margin optimization, and online experience enhancement.
Shopify (ecommerce), Dynamics 365 (ERP), POS systems, Nosto and Klaviyo (marketing automation), Google Analytics, Azure and Microsoft 365 (cloud/productivity), Cisco Meraki (networking), and Adobe Photoshop for creative work.
Seasonal product launches, trading performance and margin optimization, infrastructure modernization, cyber security strengthening and vulnerability remediation, and improving online customer experience and site performance.
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