Fay Servicing, LLC Tech Stack

Mortgage servicer managing payments, escrow, and distressed borrower support

Financial Services Chicago, IL 501–1,000 employees Founded 2008 Privately Held

Fay Servicing operates a mid-market mortgage servicing platform built on Encompass, Salesforce, and Microsoft infrastructure (Azure, Power Platform, Cognos Analytics). Active hiring across operations and finance—alongside projects in manual process modernization, multi-channel contact centers, and servicing transfer planning—suggests the company is scaling operational capacity while modernizing legacy workflows. Core pain points (loan quality, regulatory compliance, custodial reconciliation) align with a business handling both borrower-facing support and investor portfolio reporting.

Tech Stack 24 technologies

Core StackSalesforce HubSpot Power Platform Active Directory Tableau Encompass Word Excel Outlook PowerPoint UKG Cognos Analytics Fiserv CRM Microsoft Office Azure Microsoft 365 Azure Virtual Network ExpressRoute AWS PrivateLink Azure Entra ID Visio Business Objects SQL

What Fay Servicing, LLC Is Building

◆Challenges

Increasing residential mortgage business
Meeting loan quality and production goals
Reducing financial losses
Optimizing workflows
Regulatory requirements
Improving quality control and regulatory compliance
Custodial account reconciliations
Cost savings
Operational enhancements
Complex investor reporting tasks

▲Active Projects

Manual process modernization
Reporting solution maintenance
Dynamic multi-channel contact center
Data conversion and portfolio integration
Servicing transfer planning
Digital engagement optimization
Servicing transfer projects
System enhancements
Integrations
Implement processes to enhance foreclosure function efficiency

Hiring Activity

Steady55 roles · 20 in 30d

Department

Ops

Finance

Sales

Support

Operations

Servicing

Seniority

Mid

Senior

Junior

Manager

Director

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About Fay Servicing, LLC

Fay Servicing is a privately held mortgage servicer founded in 2008, based in Chicago, serving borrowers and institutional investors. The company provides escrow management, payment processing, loss mitigation, and investor reporting across residential mortgage portfolios. Operations span both customer-facing functions (borrower support, self-service tools, collections) and backend services (custodial accounting, compliance, portfolio management). The 501–1,000 employee base is concentrated in operations and finance, reflecting the labor-intensive nature of mortgage servicing and regulatory oversight.

HeadquartersChicago, IL

Company Size501–1,000 employees

Founded2008

Hiring MarketsUnited States

Frequently Asked Questions

What mortgage servicing technology does Fay Servicing use?

Fay Servicing uses Encompass (Ellie Mae) as its core servicing system, with Salesforce for client relationship management, Cognos Analytics and Tableau for reporting, and Azure plus AWS PrivateLink for cloud infrastructure and data security.

What is Fay Servicing working on?

Active projects include manual process modernization, multi-channel contact center deployment, servicing transfer planning, digital borrower engagement, and system integrations—reflecting a shift from legacy workflows to digital-first operations.