Municipal utility serving 114K+ customers across electricity, water, and wastewater
Fayetteville PWC operates North Carolina's largest municipal power system, serving over 114,000 customers across electricity, water, and wastewater. The tech stack reveals a mid-stage digital transformation: Oracle ERP and analytics, SCADA for grid operations, GIS for asset mapping, and emerging data capabilities (Python, PySpark, SQL). Active projects in AMI smart meters, predictive maintenance, and ML models signal a shift toward data-driven infrastructure management—a natural next step for a century-old utility facing pressure on reliability and billing accuracy.
Notable leadership hires: Chief Operations Officer, Director Operations
Fayetteville PWC is a municipal utility owned by the City of Fayetteville and serving Cumberland County, NC, and Pope Air Field. Founded in 1905, the organization employs approximately 600 people and operates three core service lines: electricity generation and distribution, potable water, and wastewater treatment. The utility has received state and national recognition for safety, financial reporting, and sustainability. Revenue model is customer billing; primary operational challenges center on aging infrastructure maintenance, accurate metering and billing, and cost containment in a competitive regional utility market.
Fayetteville PWC serves over 114,000 customers across Cumberland County, NC, and Pope Air Field (Fort Bragg). The utility operates as North Carolina's largest municipal power system, providing electricity, water, and wastewater services.
Core systems include Oracle Applications and Oracle Analytics Cloud for ERP, SCADA for grid operations, GIS for asset management, and Maximo for maintenance scheduling. Recent investments include Python/PySpark for data pipelines and BI dashboards.
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