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Fácil Assist Tech Stack

24/7 emergency services and BPO operations for insurance, residential, and commercial clients across Brazil

Telephone Call Centers São Bernardo do Campo, São Paulo 1,001–5,000 employees Founded 2011 Privately Held
facilassist.com.br LinkedIn

Fácil Assist operates a distributed emergency-services and business-process outsourcing network across Brazil, with 1,001–5,000 employees handling everything from roadside assistance to residential repairs to call-center operations. The tech stack leans process-management (Bizagi, Pipefy, Jira, Asana) and analytics (Power BI, Tableau, Looker) rather than product engineering, and active hiring is concentrated in operations and data roles—a pattern consistent with a company scaling operational efficiency and internal visibility rather than building new software.

Tech Stack 18 technologies

Core StackMiro Jira Asana Trello Power BI Tableau Python Looker Microsoft Office Google Workspace Excel Google Sheets Bizagi Pipefy SQL Git SIEM EDR

What Fácil Assist Is Building

◆Challenges

  • Reducing costs
  • Increasing productivity
  • Identifying bottlenecks
  • Low training participation
  • Training content improvement

▲Active Projects

  • Process optimization and cost reduction projects
  • Operational planning
  • Learning journey development
  • Training adoption improvement plan
  • Research best practices in technical education

Hiring Activity

Steady9 roles · 3 in 30d

Department

Ops
4
Data
3
HR
1
Security
1

Seniority

Mid
5
Junior
3
Senior
1
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About Fácil Assist

Fácil Assist is a subsidiary of Grupo HDI providing round-the-clock emergency services and specialized assistance to corporate, commercial, residential, and individual customers in Brazil. Service lines include roadside recovery for vehicles, residential and commercial trades (plumbing, electrical, locksmith work), funeral assistance, help desk support, and call-center operations (customer service, CRM). The company is headquartered in São Bernardo do Campo, São Paulo, and operates across Brazil with some hiring activity in the United States. Core challenges center on cost reduction, productivity gains, and training effectiveness across a geographically dispersed operational footprint.

HeadquartersSão Bernardo do Campo, São Paulo
Company Size1,001–5,000 employees
Founded2011
Hiring MarketsBrazil, United States

Frequently Asked Questions

What tech stack does Fácil Assist use?

Fácil Assist uses Microsoft Office, Google Workspace, Excel, Google Sheets for productivity; Bizagi, Pipefy, Jira, Asana, Trello for process and project management; Power BI, Tableau, Looker for analytics; Python, SQL, Git for data work; and SIEM, EDR for security.

What countries does Fácil Assist recruit in?

Fácil Assist is recruiting in Brazil (primary) and the United States, with 1,001–5,000 total employees based primarily in São Paulo state.