Etos operates a national pharmacy network (1,001–5,000 staff) combining physical stores with a digital health platform. The tech stack—Google Analytics 4, BigQuery, Databricks, Salesforce Commerce Cloud, Power BI—reflects a data and analytics-first approach to retail operations. Active projects cluster around webshop conversion, omnichannel data integration, and loyalty, while pain points signal friction in conversion rates and data integrity; together, these suggest a company in transition from store-centric to omnichannel, with engineering effort concentrated on closing the gap between online and offline customer journeys.
Etos is a pharmacy and health retail operator headquartered in Zaandam, Netherlands, serving over 1 million customers weekly across physical stores and its e-commerce platform (Etos.nl). The company employs approximately 5,400 staff, including 2,400 certified pharmacists, and provides health advisory services across wellness, nutrition, fitness, and personal care—delivering over 30 million health consultations annually. The business model spans in-store pharmacy services, e-commerce, and digital health content, with ongoing expansion into omnichannel fulfillment and customer data integration. Hiring is concentrated in sales and operations roles across the Netherlands, Germany, UK, and Norway.
Etos uses Salesforce Commerce Cloud for webshop infrastructure, Google Analytics 4 and Contentsquare for customer behavior tracking, BigQuery and Databricks for data warehousing, and Power BI for reporting. Python and SQL handle data transformation.
Key projects include webshop conversion optimization, omnichannel data integration, loyalty campaigns, mixed marketing modeling, and app adoption. These reflect a strategic shift toward integrated online and offline customer experiences.
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