ESP Global Services Tech Stack

Global IT support and managed services with 24/7 multilingual coverage

IT Services and IT Consulting Reading 501–1,000 employees Founded 1992 Privately Held

ESP Global Services operates a geographically distributed IT support business anchored on ServiceNow, serving mid-market and enterprise clients across multiple industries. The tech stack reveals a traditional managed-services architecture: ServiceNow for ticketing and ITSM, Microsoft 365 / Active Directory for endpoint management, and REST/SOAP integrations for third-party systems. Hiring is heavily weighted toward support roles (33 of 62 active openings), reflecting the labor-intensive nature of 24/7 service delivery; simultaneous investment in engineering (12 roles) and sales (8) suggests both platform expansion and new-customer acquisition.

Tech Stack 24 technologies

Core StackServiceNow JavaScript Angular Active Directory HTML CSS Windows iOS Android Microsoft 365 VPN Wi-Fi Excel Amadeus Microsoft Office macOS REST SOAP Glide API Dynamics NAV ITIL iPad

What ESP Global Services Is Building

◆Challenges

Meeting demanding service levels and security requirements
Complex pricing models
Meeting contractual slas
Reducing escalations
Benchmarking against market data
Meeting slas for hardware issues
Incident response
Maintaining airport passenger processing systems
Meeting extremely short service levels across large campuses
Preventative maintenance of equipment

▲Active Projects

Pricing model development for managed services
Commercial playbook evolution
Price book and calculator maintenance
Airportnow servicenow-based solution
P&l management and gross margin optimization
New client database expansion
Continuous service improvement (csi) plans
Service development plans
Service delivery proposals and rfps
Servicenow implementations

Hiring Activity

Steady60 roles · 20 in 30d

Department

Support

Engineering

Sales

Ops

Finance

Seniority

Mid

Junior

Senior

Lead

Manager

Director

Notable leadership hires: Commercial Solutions Lead, Head of Service Desk

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About ESP Global Services

ESP Global Services delivers outsourced IT support and managed services from service desks across multiple continents. Founded in 1992 and privately held, the company operates in the United Kingdom with 501–1,000 employees and serves enterprise and mid-market clients needing remote, hybrid, or fully outsourced IT support. Service offerings include IT service-desk operations, field support, hardware lifecycle management, IT project delivery, and professional services, all underpinned by ITIL 4 and ISO-certified processes. Key workload examples include airport passenger-processing systems and large-campus IT environments, where contractual SLAs are stringent. The company is currently expanding client coverage, refining pricing structures, and addressing operational pain points around incident response and SLA attainment.

HeadquartersReading

Company Size501–1,000 employees

Founded1992

Hiring MarketsIndia, United States, Trinidad and Tobago, United Kingdom, Poland, Mexico, Germany, Ireland

Frequently Asked Questions

What tech stack does ESP Global Services use?

ServiceNow for service management and ticketing; Microsoft 365, Active Directory, and endpoint tools (Windows, macOS, iOS, Android); REST and SOAP for integrations; Dynamics NAV for backend operations; Amadeus for travel/logistics integrations.

Where does ESP Global Services hire for support roles?

India, United States, Trinidad and Tobago, United Kingdom, Poland, Mexico, Germany, Ireland, Colombia, Canada, and Netherlands. Support positions represent 33 of 62 active openings, primarily mid- and junior-level roles.

What is ESP Global Services working on right now?

Pricing model development for managed services, ServiceNow-based solutions (e.g., airportnow), P&L and margin optimization, new-client database expansion, SLA improvement, and continuous service-improvement planning across global service desks.