Agentic AI automation for contact centers and enterprise workflows
Enterprise Bot embeds conversational AI into Genesys, Salesforce, Dynamics 365, and ServiceNow to automate customer service and internal workflows across voice, email, and chat. The company is actively building LLM-based models for unstructured data and scaling proof-of-value prototypes, with engineering-led hiring across India, Germany, Poland, and Spain—signaling rapid product expansion beyond its core contact-center integrations.
Enterprise Bot develops agentic AI that plugs into enterprise software stacks (Genesys Cloud, Salesforce, ServiceNow, Dynamics 365) to automate customer interactions and operational processes in multiple languages. Founded in 2016 and headquartered in Zurich, the company serves mid-market and large organizations across Europe and Asia, with reported deployments in financial services, transportation, and insurance. The product surface spans contact-center automation, email triage, conversational workflows, and agent assist, with a stated emphasis on data security and compliance under European regulations.
Enterprise Bot integrates with Genesys Cloud, Salesforce, Dynamics 365, ServiceNow, and BMC Remedy. It also connects to Microsoft Teams, Outlook, WhatsApp, and REST APIs for third-party systems.
Current projects include contact-center and CRM integration, end-to-end conversational AI architecture, LLM-based models for unstructured data, and scalable platform integration across voice and text channels.
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