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DSI Tech Stack
Sales enablement and fulfillment partner for indirect telecom dealers
DSI operates as a sales enablement and fulfillment intermediary for telecom and consumer-goods dealers, managing inventory, training, logistics, and field support across North America. The support-heavy department mix (446 roles) paired with active hiring velocity reflects scale challenges in customer support, inventory accuracy, and agent performance — recurring pain points across their project and challenge lists that suggest operational complexity in coordinating retail partners, planogram execution, and multi-system support workflows.
Tech Stack 17 technologies
Core StackZendesk Salesforce Starlink Domo CXone Five9 Microsoft Office Excel Word Outlook Articulate Storyline Adobe Captivate SCORM xAPI Zoho CRM Google Docs Fiber
What DSI Is Building
◆Challenges
- Inventory accuracy
- Escalated situations
- Multiple system navigation
- Low sales performance
- Complex billing issues
- Peak traffic escalations
- Device and network troubleshooting
- Billing and device support
- Improving agent performance
- Billing device issues
▲Active Projects
- Planogram maintenance
- Planogram updates
- Planogram execution
- Inventory accuracy maintenance
- Inventory accuracy for display devices
- Customer support for at&t retail customers
- Exclusive distribution model
- Inventory accuracy management
- Retail partner support
- Ndsb-specific initiatives
Hiring Activity
500 roles · 260 in 30d
Department
Seniority
Company intelligence
