Belgian toy and leisure retailer modernizing customer data and sales operations
DreamLand operates a 51–200 person retail business across toy, multimedia, and school supplies in Belgium and the Netherlands. The tech stack is lightweight (Excel, Office, Salesforce, Klaviyo, Mailchimp) but the project list reveals deeper transformation: a customer data platform, 360° profiling, ERP invoicing, and loyalty program work alongside pain points around cash-flow management and sales optimization. Hiring velocity is accelerating, with a 4:2:2 sales-to-data-to-marketing ratio suggesting a shift toward data-driven retail operations.
DreamLand is a Belgian public company founded in 2001, operating retail locations for toys, multimedia, school supplies, and leisure goods. The company was previously known as ToyChamp. Headquarters are in Genk, Limburg, with operations spanning Belgium and the Netherlands. The 51–200 person organization is structured around sales, data, marketing, and logistics functions. Current initiatives center on ERP and inventory management, customer data consolidation (CDP), email and social marketing automation, and loyalty program development.
DreamLand uses Microsoft Office (Excel, Word, Outlook), Salesforce for CRM, Klaviyo and Mailchimp for email marketing, Meta and TikTok for social advertising, and Google Analytics plus SEMrush and Ahrefs for search and SEO analysis.
DreamLand is implementing a customer data platform, 360° customer profiling, ERP invoicing, inventory management, loyalty programs, and marketing automation workflows across email and social channels to optimize sales and customer engagement.
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