Digicel Group Tech Stack

Mobile and fibre operator serving 9M customers across Caribbean and Latin America

Telecommunications Kingston 5,001–10,000 employees Founded 2001 Privately Held

Digicel operates a regional telecom infrastructure business across 25 markets with 9 million mobile and home customers. The tech stack is legacy-heavy (LAMP, PHP, MySQL, Zend Framework, CVS) with modern cloud tooling (AWS, Salesforce, Workday) layered on top—typical of a large incumbent migrating infrastructure incrementally. Sales-heavy hiring (17 open roles) combined with active projects around fibre migration automation and churn reduction signal focus on network modernization and customer retention.

Tech Stack 30 technologies

Core StackPHP MySQL Salesforce Cisco Python Workday Excel Apache LAMP Zend Framework CVS Subversion Git SOAP WSDL XML AJAX Word PowerPoint Microsoft Office Jotform AWS Step Functions GIS POS Avaya Bash PowerShell SQL R Outlook

What Digicel Group Is Building

◆Challenges

Reducing churn
Combat fraud in the field
Meeting sales targets
Ensuring timely installations
Identifying bottlenecks
Manual ticketing support
Customer query resolution
Billing and retention
Streamlining the ifrs 16 process
Up-selling opportunities

▲Active Projects

Retain–manage–grow strategy
Community integration and sponsorship events
Fibre migration to automated processes
Grassroots sponsorship events
Community projects
Quarterly ifrs 15 true up process
Pricing architecture
Tcrm migration
Churn analysis
Outdoor activations

Hiring Activity

Accelerating50 roles · 30 in 30d

Department

Sales

Ops

Support

Engineering

Finance

Marketing

Data

Legal

Seniority

Mid

Junior

Senior

Manager

Lead

Notable leadership hires: Commercial Devices Head

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About Digicel Group

Digicel Group is a telecommunications operator founded in 2001 and headquartered in Kingston, Jamaica. The company delivers wireless and fibre networks across the Caribbean, Central America, and South America, with 9 million active customers on its mobile, home, and business solutions. Operating across 25 markets in the region with approximately 5,000 employees, Digicel serves as a critical infrastructure provider for digital and economic connectivity in underserved communities. The organizational mix—51 active roles with emphasis on sales, operations, and support functions—reflects a mature operator managing service delivery, customer acquisition, and network operations across distributed geographic footprints.

HeadquartersKingston

Company Size5,001–10,000 employees

Founded2001

Hiring MarketsGuyana, Fiji, Saint Lucia, Jamaica, Suriname, Grenada, Curacao, Trinidad and Tobago

Frequently Asked Questions

What tech stack does Digicel use?

Digicel runs legacy web infrastructure (PHP, MySQL, Apache, LAMP, Zend Framework, CVS/Subversion) alongside modern enterprise tools: AWS, Salesforce, Workday, GIS, POS, and Avaya/Cisco network platforms.

Where is Digicel headquartered?

Digicel Group is headquartered in Kingston, Jamaica, and hires across 13 Caribbean and Latin American markets including Guyana, Trinidad and Tobago, Haiti, and Barbados.